Transfer or share a support session with another technician
Sometimes it is necessary to share, or transfer the session to another tech after it has already started.
- Click to open the Advanced Session Options menu.
- Select Session > Transfer / Share and choose a technician.
- Add Transfer comments, or mark the transfer request as urgent.
- Select Invite To Join to share the session with another technician.
- Select Transfer To to transfer the session to the selected technician.