Take Control

Getting started with Take Control

Take Control gives your company the ability to provide live technical support and remote assistance without any geographical restrictions. Access and control your customers' Mac® or Windows® devices from anywhere in the world using only an internet connection.

Go to the Take Control website to learn more.

Take Control offers multiple options for your business needs. Learn more about Take Control and Take Control Plus to determine the best fit for your business.

Take a look at the Take Control Quick Start Guide for more helpful info about getting started with your Take Control account!

  • After logging in to Take Control, you will be in the Admin Area. Use the Startup Wizard to guide you through adding your company name and logo to your account. It will then prompt you to download the Technician Console and Agent version you require.
  • Before you start to explore, click the icon step through some of the feature specific guides, and watch the associated videos. This will help you get up and running, as they highlight some of the most common tasks and work-flows that you will likely use in your Take Control account.
  • You can also use the Downloads section of the Admin Area to select the Console, Agent, Applet or Take Control Proxy version you require.

After you download and install Take Control, open the Tech Console and log in to begin assisting your customers.

The best way to monitor incoming session requests in real time is to keep the Tech Console open and running in the background.

What do you want to do?