Generate a Missed Sessions report
The Missed Sessions report is a registry of all unanswered session requests. Choose from a list of filters that sort the information contained in the Missed Sessions reports to fit your needs.
Watch this video to learn more about generating a Missed Sessions report.
- Navigate to Reports > Missed Sessions.
- Click any missed session in the list to view details about the customer, a description of their issue, and any messages left by the customer.
- Click Filter Title, and select the filters you would like to use to sort the data in the report. Results are added and removed automatically as you adjust the filters.
- Choose a Chart Measurement option to generate the graph at the bottom of the page, and select either a line or pie chart.