End-Users are special types of accounts that are converted from technician accounts, and have limited access to a number of devices through a special Web area. End users are restricted to the End User Area where they can only access devices to which they have been granted permission. This allows you to provide access to your customers and their devices, from a web portal accessible from anywhere, as long as you have an internet connection.
This type of account gives your customers the ability to remotely access their own devices using the Take Control Agent. During remote access, these users are limited to Chat, Remote Desktop, and File Transfer.