Configure MacOS to allow remote control sessions

Apple has introduced a new security requirement for all remote support solutions as of MacOS 10.14 (Mojave) that limits Remote Access control on devices prior to user approval. Without approval, the Mac device will not allow interaction with the remote desktop and acts as if it is in View Only mode.

Additionally, accessing a MacOS 10.15 (Catalina) device with Take Control displays only a Please Wait message.

To allow remote control, make sure your Mac user has Admin Permissions and follow these steps on the device:

  1. Navigate to System Preferences > Security & Privacy.
  2. Select the Privacy tab and click Accessibility from the list of items on the left.
  3. Click the padlock icon in the bottom left corner to unlock and allow these settings to be edited.
  4. Check the box next to the intended Take Control Agent: Take Control SolarWinds or TeamViewer, Take Control Applet or Take Control Agent.
  5. If the Take Control Agent is installed on the computer but not displayed in the list, perform the following steps:

    1. Click the plus icon under the list and use the Finder to navigate to your Applications folder.
    2. Select the relevant Take Control Agent and click Open.
    3. The Agent/Applet should appear in the list, check the box next to it.
  6. Close the Security & Privacy window to save your changes.