Spam Experts Help

Server Moves and IP Changes

Server moves

This is actually depending on whether you are simply moving them or if you are also changing IP's. If this is "just a move", we suggest you to move these servers one at a time starting with your slave server(s). This ensures that your email flow is not affected by this move.

Step 1

Inform us when (date & time) you are planning the move and which servers are involved.

This is important because we have to make preparations and mark the planned downtime in our monitoring system.

Step 2

Follow the steps in IP Changes (see below)

Do this if your IP addresses are being changed as well. If the IP addresses do not change, you can skip this step and proceed.

Step 3

Shutdown your first server and move it to new location.

Step 4

Startup your server and verify that it came up properly.

This can be tested by pinging it. If everything is correct, you can ask us to check if everything is correct. Once everything is working properly, you can move the next server.

IP Changes

Changing the IP's of your server(s) involve a few steps. If all your servers are receiving new IP's it is best to do the slave first, test (or let us test this for you) whether it is still working properly and proceed with the next server(s). This ensures that your email flow is not affected by this change.

Step 1

Inform us what the new IP(s) for your server(s) are going to be and when you are planning to do the change.

This is essential because we have to make preparations and mark the planned downtime in our monitoring system. In case the IP changes without informing us, this will affect the operation of your Spam Experts cluster.

Lower the TTL (time-to-live) of your server DNS entries so the change can be propagated faster. Make sure that the reverse DNS of the IP(s) is set to the primary hostname of your server (this may differ from your MX record setting!)

Step 2

Modify the network interfaces configuration (in /etc/network/interfaces) and save the file.

Do not restart networking or reset your server just yet, we still have to make some changes.

Step 3

We make the required changes to your system (with the exception of the /etc/network/interfaces file since this is your responsibility) and inform you when this has been completed.

If you gave us the green light to reboot the server or restart networking, we will do this.

Alternatively, you have to restart networking yourself when you see fit. You can also reboot your server to make sure that all services are listening at the correct IP.

Step 4

Change the DNS record for the primary hostname of your server and let it point to the primary IP of the server (the one assigned to eth0).

The change now has been completed and you can proceed with the other server(s).