Spam Experts Help

Why do my Released Messages not seem to be Getting Trained by the System?

If you are using the Release and Train feature on some messages and this doesn't seem to have taken effect, first contact support to find out if the messages actually have been trained. If they haven't, the Support team may be able to do this manually to make sure they are properly processed.

You can make things work more efficiently by making sure messages aren't being blocked due to:

Rather than regularly releasing messages that have been blocked for the above reasons, tackle the problem at its source and check your regex/custom filtering rules, sender blacklist and blocked extensions. Being more proactive with the system will save you time in the long term.

Remember you can check why a message is blocked via the log search - see Incoming Log Search.