What Details Should I Include when Opening a Support Ticket?
Provide all the necessary information relevant to the issue you are having, including:
- Detailed description of the issue.
- Example logs / headers / messages / print screens of the log search showing any messages.
- Steps taken to reproduce the issue so that we can duplicate on our test systems.
Spam Experts offers multi-level and multi-language support to its customers. You can reach our friendly team via email, the contact form on the website, our ticketing system and by phone or fax.
If you require Preferred Support Handling and Guaranteed Response Times or outside business hour support, Spam Experts offers attractive Premium Support Contracts options.
To us speed, quality, and personally attending to our customers' enquiries determines the value of our service.