Spam Experts Help

Protection Report - Mailbox

Sends recipient(s) an overview of the previous day's messages that were quarantined.

You can set this up at the Domain level where you can manually add users, import a CSV file of multiple users and enable the report for all recipients.

You can also set this up at the Email Level for the logged in recipient.

Access this report from the Domain Level or Email Level Control panel by selecting Reporting > Protection Report - Mailbox.

You cannot specify the protection reports to run and send on a particular date and time. If you want to configure a report to do this, the Email Scout Reports feature provides this functionality. For more information, see View/Edit Email Scout Reports.

If catch-all is detected on your destination mail server, the Protection Reports will not send. For more information, see Catch-all and Spam Experts.

What do you want to do?

Add Report Recipient Manually at the Domain Level

  1. In the Domain Level Control Panel, select Protection report - Periodic user report.
  2. All existing report recipients are listed in the Periodic user report page.

  3. Click on Add a recipient to open the Enable for recipient page:
  4. In the For address field, enter the local part of the user you want to report on. Because you are logged into a domain, the domain part of the email address is already there.
  5. In the Send to field, enter the email address you want to send the report to.
  6. From the Report Frequency dropdown, select Daily or Weekly.
  7. If you would prefer to report on this data more frequently, you can use the Incoming/Outgoing Log Searches to create an Email Scout Report. This report can be set up to report on the same data more frequently - at your own specified times. See Create Email Scout Report.

  8. Select the Language you want the report to be in.
  9. For the report Format select either HTML or PDF.
  10. Select the Include extra spam table option if you want to add a table of messages that were rejected but not quarantined to the report.
  11. When finished, click on Enable to activate your report.
  12. Once a user is added to the list they receive a welcome email with a confirmation that their quarantine is enabled. They start receiving reports containing blocked messages daily or weekly (depending on the Report Frequency chosen) and they also have a link they can use to create a Spam Experts web interface account if needed.

Tip - Email users logged into the Email Level Control Panel can set up the Periodic user report for their own quarantined messages.

Enable Periodic User Report at the Email Level

Set up and send yourself a report containing an overview of your previous day's quarantined messages.

  1. In the Email Level Control Panel, select Protection report - Periodic user report.
  2. If the table is blank, you have not already set this up. To set this up, select Add recipient.
  3. The Enable for recipient page is displayed.
  4. In the Send to field, enter where you want your report to be sent.
  5. From the Report Frequency dropdown, select Daily or Weekly.
  6. Select the Language you want the report to be in.
  7. For the report Format select either HTML or PDF.
  8. Select the Include extra spam table option if you want to add a table of messages that were rejected but not quarantined to the report.
  9. Click on Enable to activate the report and close the dialog.
  10. The report is added to the table:

    Using the dropdown to the left of the report, you can choose to Edit, Disable or Remove the report.