Spam Experts Help

View Quarantined Message Content

  1. From the Domain Level or Email Level Control panel, select Incoming - Spam quarantine.
  2. Locate the message you want to view - you can use the search facility to help you do this quickly.
  3. Click on the link in the Subject column of the message.
  4. The Mail preview page is displayed.

    The Normal tab shows the message details and content in either Plain or HTML format.

    The Raw tab, shows the raw message data.

  5. To quickly see the reason why the message has been quarantined, open the Raw tab and look for the X-MailAssure-Class and X-MailAssure-Evidence lines. In the example below, the message has been rejected because it has been classified as phishing by the DMARC check:

In this page you can also perform the following actions on the message:

  • Delete
  • Release - Release from quarantine and deliver the message.

Important - Releasing a message from quarantine may also result in it being reported as a classification mistake to correct our systems - this is dependent on the classification type. For example, a rejected phishing attempt, when released will report a classification mistake and correct the system. Conversely, releasing a message that has been quarantined because the date header is more than 7 days in the past or in the future will only deliver the message to the recipient. For more information on the classifications used to describe why a message is rejected or temporarily rejected, see Incoming Rejection Classifications.

  • Release and train - Deliver the message and train the system to recognize the message as not spam (report the message as a false positive).
  • Load raw body
  • Download as .eml