Spam Experts Help

Report Spam

If you find some spam is not being blocked by the filters, you can upload the emails to the Spam Experts training system. This allows the system to gather valuable information on the nature of the emails and helps to reduce future spam from reaching your mailbox. Emails that bypass our filters are automatically excluded from the training system, e.g. if a sender/recipient is whitelisted. See Train Spam.

You can also use the following end-user client integrations with Spam Experts to report spam:

To report email as NOT spam in Spam Experts use the Train Not Spam feature.

Train Spam

  1. In the Domain Level or Email Level Control Panel, select General > Train spam.
  2. In the Train spam page, drag and drop or browse for and upload messages you want the system to treat as spam. Messages can be in .eml or .msg format.

Important - The emails should be in .eml or .msg format and must contain the full headers.

Train Not Spam

Use the Train not spam page to train the filter to recognize specific messages as NOT spam.

  1. In the Domain Level Control Panel, select General > Train not spam.
  2. In the Train spam page, drag and drop or browse for and upload messages you want the system to treat as NOT spam in the future.

Important - The emails should be in .eml or .msg format and must contain the full headers.