Spam Experts Help

Release and Whitelist Quarantined Messages

This facility is only available at Domain Level.

  1. Select Incoming - Spam quarantine.
  2. From the dropdown alongside the message, select Release and whitelist.
  3. To release and whitelist multiple messages at once, place a tick in the box alongside each message, and from the --select action-- dropdown at the bottom of the page, select Release and whitelist.
  4. All selected messages will be delivered to the intended recipient(s) and the sender will be whitelisted so that future messages from this sender will bypass filtering and be delivered automatically.

Important - Releasing a message from quarantine may also result in it being reported as a classification mistake to correct our systems - this is dependent on the classification type. For example, a rejected phishing attempt, when released will report a classification mistake and correct the system. Conversely, releasing a message that has been quarantined because the date header is more than 7 days in the past or in the future will only deliver the message to the recipient. For more information on the classifications used to describe why a message was rejected or temporarily rejected, see Incoming Rejection Classifications.