Spam Experts Help

Manage Lock Templates

When an outgoing user or identity is automatically locked, an email notification is sent to the Admin.

In the Lock templates page, as the Admin user, you can assign a specific lock template that will be applied to the email notification that is sent to you (or your Sub-admin(s)) when an outgoing user/identity is automatically locked.

You can add a new template manually or you can import templates from a CSV file.

Manually Add Lock Template

  1. In the Admin Level Control Panel, select Reporting > Lock Notification Templates.
  2. There are two tabs available:
    • Admin - As an admin user, you can create your own custom template that will be sent to you when an identity/outgoing user is automatically locked.
    • Defaults - Displays all existing default templates
  3. In the Admin tab, click on + Add lock template to open the Add a new lock template dialog.
  4. Select the Admin user you want to apply the template to (the logged in Admin is displayed by default but any sub-admins that you have created under you are listed here too).
  5. In the Name field, enter the name of the template.
  6. Enter the Subject of the email lock notification.
  7. In the Body box, enter the plain text body of the email.
  8. In the HTML body box, add the HTML version of the email to be sent out.
  9. In the Body and HTML body fields, you can use the variables listed on the right. These variables will be replaced with the relevant content when the email is sent.

  10. Click Save.

To make things easier when creating a new template, copy an existing template and tweak as required.