Spam Experts Help

Incoming Whitelist Filtering Rules

In the Incoming Whitelist Filtering Rules page you can:

  • View all whitelist filtering rules that have been set up for your domain(s) incoming mail and you can also add new ones.
  • View default, global and inherited rules.

Incoming mail that matches any of the rules will always be delivered.

The rules are based on Python's regular expression (regex) syntax. (For more information on regular expressions, see

Unfortunately, the Technical Support team is unable to support any customization of the predefined Rulesets or those you build yourself.

Due to the potential complexity in building a regex pattern, we advise that only users with regex experience should attempt to create new rules or customize existing ones.

This page can be accessed from the Admin Level and the Domain Level.