Spam Experts Help

Add a Domain

  1. In the Admin Level Control Panel, click on General > Domains Overview.
  2. In the Add domain page, enter your domain name and click Continue.
  3. After verifying that the domain name you have entered is correct, in the Destination routes field, add the mail server address (IP or FQDN) that incoming mail is being routed through after filtering.
  4. For more information on how to find your Destination server address, see Find Destination Server Hostname.

    If you do not have a specific destination server route to add from the start, the Control Panel will automatically fill in a suggested destination route for you (this route is detected from the domain's existing MX records), with a default destination port 25.

    Add multiple routes here for load balancing purposes or if an alternative route is needed in case of failover.

    Once you have set your destination route(s) here, they will be displayed in the Incoming > Destinations page - see Manage Destinations.

  5. To restrict processing of the domain's messages to the data centers for a specific geographic region, choose the territory from the following available Regions:
    • Global (recommended)
    • United States
    • European Union

    We recommend using the default Global region to make optimal use of our globally distributed cloud and infrastructure redundancy. When selected, our Global data centers are used for email filtering, logging and quarantine.

Now that you have set up your domain with the correct destination host, you need to test that Spam Experts is communicating with the server:

Check your New Domain can Communicate with the Mail Server

To ensure Spam Experts can communicate with the mail server, carry out a Protection status check:

  1. In the Admin Level Control Panel, select General > Domains Overview to display all your domains.
  2. Click on the dropdown alongside the new domain, and select Protection status to check the routes you have set:
  3. The Protection status dialog should display connection details. If connection failed, a series of 'Connection timed out' responses are displayed.

    Use the Protection Status dialog to check the catch-all status of your mail server. If catch-all is enabled, the protection status check will show as failed. In this situation, (and to AVOID BEING BILLED for non-existent mailboxes) you should either disable catch-all on your server or ensure that the Accept mail only for mailboxes listed in the Mailbox tab option is ticked in the Domains > Mailboxes Overview > Configuration tab page at the Domain Level. See Mailboxes Overview.

Now that your new domain is set up you need to modify your MX Records in your domain provider's DNS Settings, in order to point to the correct Spam Experts routes - see Hosted Cloud MX Records.