Fair Use Policy
Domain Based Licenses
All our domain-based licenses come with a general Fair Use Policy (FUP). This FUP restricts the filtering of single domains with over 1.000 email addresses.
If you would like to filter domains with more than 1.000 email addresses, please contact your account manager to discuss a custom offer. We maintain highly competitive pricing models across the board, aiming to accommodate all our different partners and clients with their email security needs at fair rates. Our domain-based pricing models can't be sustained when supporting parties with more than 1.000 email addresses per domain. If you have doubts or questions regarding the Fair Use Policy, please contact email@example.com for further information and details regarding the FUP applicable to your license.
Unlimited Server Based Licenses
All our unlimited Local Cloud licenses do not limit the amount of users or domains that can be filtered over the Local Cloud solution. They are charged at a fixed fee per (virtual) server in the Local Cloud (minimum of 2 servers) and include a FUP on the hardware of these (virtual) servers. In this "unlimited" model, each server is restricted to have a maximum of 8 cores.
If more cores are added per server, partials or the full 8 cores will be counted as a separate unlimited server license. This will be done on an aggregate level. For example, a cluster having 2 nodes of each 12 cores, will be counted as three full servers in this licensing model (24/8 = 3). Similarly, a cluster having 3 nodes of each 12 cores, will be counted as five full servers in this licensing model (36/8 = 4.5 = 5).
Physical versus virtual:
- For servers running bare metal: We count the physical cores (and exclude HT)
- For servers running virtually: We count the logical cores visible in the VM (hence it's recommended to disable HT on the underlying hardware and to ensure each core is mapped 1-to-1 on a physical core)
If you have a mailbox based license with us, we don't apply any specific fair-use limits. In general, all our licenses however come with a 'generic' fair use policy where we assume your mail traffic is 'normal'. If we spot some extraordinary traffic/ license usage of some sort, we would contact you to find out what is going on and attempt to find a workable solution for both sides. We always reserve the right to close down accounts with extraordinary license usage.
If our systems detected over-usage of the Fair Use Policy, you will be contacted by one of our account managers to upgrade your license to the next license-size which fits your FUP requirements and/or provide you with a custom offer.
If you do not wish to upgrade your license, you can reduce your license-usage by potentially reducing the amount of domains filtered. Not taking action after receiving an upgrade request due to exceeding the FUP may result in account suspension and disruptions of your mail flows.