Spam Experts Help

Accessing Spam Experts

Access Spam Experts using the URL and credentials provided by your account manager.

In the Login page, enter your credentials:

  • Admin/Sub-Admin users log in using their admin username and password.
  • A Sub-Admin account is basically the same as an Admin account. The only difference is that the Sub-Admin is subordinate to the Admin account which means that the admin has full control over the Sub-Admin they have created. For example, the Sub-Admin can control how many domains a Sub-Admin can manage, if that account will have access to the Control Panel API, or what products (incoming / outgoing filtering / archiving) the Sub-Admin can use. You add a Sub-Admin user the same way that you create an Admin user. See Add an Admin User.

  • Domain users log in with their domain name and password
  • Email users log in with their email address and password

If you have forgotten your password or want to add yourself as a Spam Experts user, use the Retrieve log-in link in the Login page.

Once you are logged in, you are presented with the application Control Panel. There are three different Control Panels in Spam Experts and the one you see (and what it contains) depends on your user access permissions.

The following Control Panel levels are available:

  • Admin Level Control Panel - Available to Admins and Sub-Admins. See Admin Level Control Panel.
  • Domain Level Control Panel - Available to Domain users and also Admins and Sub-Admins with the correct permissions. See Domain Level Control Panel.
  • Email Level Control Panel - Available to Email users and also Admin, Sub-Admin and Domain users with the correct permissions. See Email Level Control Panel.
  • Some features are shared across Control Panels. For example, Outgoing Reports are available from the Admin and Domain Level Control Panels. At the Domain Level, the reports are specific to the logged in domain. At the Admin level, the Outgoing Reports can cover all domains - as an MSP, you can choose which domains you want to report on.

If you make changes when logged in to the Admin level, this will affect all your domains. To make domain or user-specific changes use the 'Login as' feature to limit changes to the appropriate level. For example, if you make branding changes while logged in at the Admin Level, these changes will propagate to all your customer domains that do not have their own branding set up. For more information, see Using the 'Login as' Feature.

The following user types can access Spam Experts:

  • Admin Users:
    • Top level Admin user - There is only one top level Admin user per account. This user can set up other Admin users to manage the system. This user can access all Control Panel levels.
    • For information on how to set up multi-admin access to one account, using SSO see Multi-admin Control Panel Access and Audit Trail.

    • Sub-Admin user - Admin user with potentially all of the privileges of the top level Admin user. These can be created by the top level Admin user or by Sub-Admin users if they are given the permission to create Sub-Admins. This user can access all Control Panel levels.
  • Domain User - The Domain user can access their own Domain Level Control Panel and can be set up by Admin users.
  • Currently, only one domain user can be set up per domain.

  • Email Users - Can manage their own specific Email settings, access the Quarantine etc.

User Permissions

The following matrix highlights the different user types, which Control Panel they can access and what they can access within their Control Panel:

Feature Admin User Domain User Email User
Control Panel Access to Admin Level Control Panel Access to Domain Level Control Panel Access to Email Level Control Panel
General Panel


Yes Yes
Reporting Panel Yes Yes Yes
Incoming Panel




Incoming - Protection Settings Yes Yes No
Outgoing Panel



Outgoing - Protection Settings Yes Yes No
Protection Panel No No Yes
Archiving Panel Yes



Continuity Panel Yes Yes Yes
Users & Permissions Yes - Can manage Admin, Domain and Email users and permissions Yes - Can manage Email users and permissions No
Branding Panel


Yes Yes
Development Panel


Yes No
My Settings




For information on how to manage user access to specific areas of Spam Experts, see Manage Permissions.

For an overview of the Spam Experts interface, see Application Overview.

Timeout Settings

The inactivity timeout is currently set at 5 minutes and is the same for all users. Currently this is not configurable.

Supported Web Browsers

  • Google Chrome
  • Mozilla Firefox
  • Microsoft Edge
  • Safari
  • Internet Explorer 11