Service Desk Help

Knowledge Base

Make it easy for customers to find what they are looking for by building up a repository of Knowledge Base articles - easily accessible from the Self-serve User Portal.

The self-service Knowledge Base contains rich article content with categorized tagging and keyword search, which not only allows your customers to help themselves, but can also be used as an information resource for your Staff Agents.

Knowledge Base articles are added/stored by category, therefore before you add an article you must make sure that you have all the categories you need in place.