Viewing Agent Locations
To view Staff Agent locations:
- Click on the Schedule icon in the navigation panel:
- The Schedule is displayed with the default Assigned to me view.
- In the Views panel select Agent locations to show the Agent locations default map view.
- Click on an agent to display a popup with the following details:
All agents who have visits today are marked with a square at their current or last known location:
- Agent name - Click to view Location history page. See Viewing Agent Location History.
- Day and time the agent arrived at the location shown on the map
- Customer - The customer being visited in the current/next site visit. Click to open Customer pages. See Customer Overview.
- Ticket number and title - The ticket number and title of the current/next site visit ticket. Click to open the ticket.