Service Desk Help

Remote Management & Monitoring Integration

The Remote Management & Monitoring to Service Desk initial integration process involves the automatic import of Staff Agents, Customers, Customer Sites and Customer Assets. Once Staff Agents are linked in Service Desk any changes made to them in RMM are automatically synchronised with Service Desk. On the contrary, changes made to Assets, Customers and Sites in RMM will only be communicated to Service Desk by choosing to manually refresh data.

Use the following features to manage your RMM integration: