- Log into the Self-serve User Portal to display the My Tickets page.
- At the top of the screen click on Submit Ticket.
- Add the ticket details and upload a file if it will help resolve the issue.
- Click Submit to submit the request.
- The My Tickets page is redisplayed with confirmation that the ticket has been created. The new ticket is listed in the Awaiting Staff Response list.
The New Ticket page is displayed:
Unless otherwise configured you will receive an email confirmation containing a Ticket ID and a Ticket key - you need both of these to track your ticket.