View Ticket in Service Desk
You can choose to open the ticket in Service Desk from two areas in the RMM Dashboard:
- In the Outages tab, click on the link in the PSA Ticket column of an outage. The Outage Info dialog is displayed.
- Click on the View ticket in Service Desk link to launch the Service Desk application. Once you have logged in, the ticket is displayed.
Alternatively, from the Checks tab, click on the link in the More Information column to open the More Information... dialog and click on the Current Outage tab.