Remote Monitoring & Management Help

Workstation Monitoring Client Weekly Report

The Workstation Client Weekly Report contains the Daily Safety Check results for each workstation, Windows and Mac, over the preceding week and is split into two sections:

Summary - provides an at-a-glance overview of each of the ClientÂ’s workstations and displays the Daily Safety Check status over the preceding week

Details - provides in-depth information on each of Check and its results, with the device Usage* for each day. The usage total reflects the total time the workstation was online during the specified day. This figure is calculated by deducting the duration of any offline or overdue outages from the 24 hour period.

Please note where the check is not configured on the device the column is blank. If the device is offline or the check is not scheduled to run on that day the last day's will appear but grayed out.

Manually Send Report

In addition to automatically sending the Reports, you can also manually send a Report from the Dashboard. For example send a sample Report after making changes to the Report's Mail Templates, or let the customer knows the problems are now resolved.

  1. Go to Reports
  2. Client Reports
  3. Workstation Monitoring
  4. (Re)send Client Weekly Report
  5. Select the Client from the drop-down list
  6. Enter the recipient email address
  7. OK to send

Backup Check Handling

The Weekly Report reflects the status of the backup on the day it is configured to run in the Backup Check, rather than the day the Backup Check actually runs.

As we do not have the backup information for the day the Weekly Report is generated on (its Check will run the following day) the empty hourglass icon clip0413 is displayed against the Backup Check for the generation day.

In the below example the Backup Check is configured for Monday to Friday (so the Check actually runs Tuesday to Saturday) with the Report generated on Friday. As such the hourglass icon is used for Friday as its backup status when creating the Weekly Report is unknown (its Backup Check runs Saturday).

Check Suppression

As you may not wish to show information from when the Checks last ran in the Weekly Report, we have included two substitutions strings for use in the Mail Templates suppress the last Check results for all Checks or only suppress the last results for the Backup Checks.

Report Iconography

Icon

Status

new_pass

Check Passed

new_fail

Check Failed

new_clear

Check cleared on Dashboard - indicates that a failed check has been marked as cleared on the Dashboard

not_scheduled_tick

Check not scheduled for today - passed last time it ran

not_scheduled

Check not scheduled for today - failed last time it ran

new_timer

Data Overdue - the Daily Safety Check data was not received before the Report was generated

new_overdue2

Check not scheduled for today - Data Overdue last time it was scheduled to run

maint

Undergoing Maintenance - Agent is Offline

server_overdue

Today's data not received

Summary

ws_new_weekly

Details

ws_report_weekly_details