Remote Monitoring & Management Help

Workstation Monitoring Client Daily Report

The Workstation Client Daily Report contains the Daily Safety Check results for each workstation (Windows and Mac) and is split into Summary and Details sections.

Summary - provides an at-a-glance overview of each of the Client’s workstations containing the overall check type, its results as well as the previous day’s usage statistics for that device.

Details - provides in-depth information on each of Check and its results.

Please note where the check is not configured on the device the column is blank.

As the Client Daily Report is customer facing, we would recommend configuring both Mail Templates before sending enabling Client Daily Reports for Clients.

Manually Send Report

In addition to automatically sending the Reports, you can also manually send a Report from the Dashboard. For example send a sample Report after making changes to the Report's Mail Templates, or let the customer knows the problems are now resolved.

  1. Go to Reports
  2. Client Reports
  3. Workstation Monitoring
  4. (Re)send Client Daily Report
  5. Select the Client from the drop-down list
  6. Enter the recipient email address
  7. OK to send

Report Iconography

Icon

Status

new_pass

Check Passed

new_fail

Check Failed

new_clear

Check cleared on Dashboard - indicates that a failed check has been marked as cleared on the Dashboard

not_scheduled_tick

Check not scheduled for today - passed last time it ran

not_scheduled

Check not scheduled for today - failed last time it ran

new_timer

Data Overdue - the Daily Safety Check data was not received before the Report was generated

new_overdue2

Check not scheduled for today - Data Overdue last time it was scheduled to run

maint

Undergoing Maintenance - Agent is Offline

server_overdue

Today's data not received

Summary

ws_daily_report_sum

Details

ws_daily_report_detail