Remote Monitoring & Management Help

Update the Advanced Monitoring Agent

The Advanced Monitoring Agent is upgraded on a regular basis to include new features, enhanced functionality for existing features, support for additional vendors along with general improvements to the Agent and we would suggest routinely updating the Agents across the Client base to take advantage of these improvements.

As part of our Agent policy we support the current and previous GA (General Availability) Agent on a rolling basis with information on each Agent release logged in the Agent Release Notes

To precisely match the company's software roll-out policy we have included a number of options for updating the Agent, from individual devices through multiple devices and via Group Policy (for Group Policy deployed Agents). This supports a mixed approach when rolling out the updates. For example, set the all workstations option at the Client or Site level then use the individual device option to exclude specific workstations.

The auto-update process may take multiple Agent cycles to complete and whichever method is used to update the Agent, manual or automatic, all existing configuration settings are retained.

Manual Update (GA and RC Agents)

Download and run the installer on each device to update

  1. Log into the Dashboard
  2. Navigate to the Agent menu
  3. Download Agent
  4. Select the required version of the Windows Agent to initiate the download the compressed file
  5. Once the transfer of the file is complete
  6. Navigate to the download directory
  7. Unpack the compressed file
  8. Run the executable

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Dashboard Edit Workstation Dialog (GA and RC Agents)

  1. Log into the Dashboard
  2. Right-click on the device in the north panel (or from the Server or Workstation drop-down)
  3. Edit Server or Edit Workstation
  4. Select the required release from the Update Agent drop-down
  5. OK to apply and exit

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Automatic Update (GA Agents)

Rather that access each device to update the Agent, the Dashboard includes the option to automatically update individual or multiple devices.

Only GA Agents are supported in the Agent Auto Update dialog, although individual devices may be automatically updated to a Release Candidate via the Edit device update option

Updates are only performed on those Operating System where that version of the Agent is supported. For example where all devices at a Client are selected for update and one device is running Windows 2000 then this device is excluded from the update.

Agent Auto Update Dialog

  1. Log into the Dashboard
  2. Navigate to the Agent menu
  3. Agent Auto-update Settings
  4. This opens the Agent Auto Update dialog
  5. Select the node level to apply the update to in the left menu (all Servers or Workstations, specific Clients or Sites)
  6. Choose the required action in the dialogs' north panel for All Servers or All Workstations at the selection or choose an action for Individual Servers or Individual Workstations
  7. Note: for easy identification, an Operating System icon is displayed against each workstation. Hover over this icon for Operating System details.

    No change

    No updates are selected

    Cancel all pending updates

    Any updates currently in the Pending Updates state are canceled.

    Where updates are pending for all devices at the Client and Site levels an orange icon agent_update_pendingis displayed against the relevant nodes in the left menu

    Where updates are pending at the device level the Agent version is displayed in the Pending updates column in the north panel of the Agent Auto Update dialog (available from the Client or Site node).

    Agent (version)

    Updates the selection to the specified Agent version

  8. Save to apply and exit out of the dialog

By default devices inherit the update settings from the Site, which will in turn inherit the update settings from the Client, which will in turn inherit update settings for all devices of that type.

To help identify devices that may be running an older version of the Agent the expandable left-hand tree displays a visual indication of the current Agent version status for the Client and Site nodes.

agent_update_ok

Latest version of the Agent installed on all devices

agent_update_mixed

Devices contain a mixture of old and new Agents

agent_to_update

Older versions of the Agents are installed on all devices

Update (redeploy) the Agent via Group Policy

Occasionally it may be necessary to redeploy the Agent, for example when performing an upgrade and this may be achieved via Group Policy using the existing Group Policy Object.

After updating the MSI in the Software Distribution Point in either the Group Policy Management Console or Active Directory Users and Computers, depending upon the method previously used:

  1. Highlight the required Group Policy Object
  2. Edit to open the Group Policy Editor
  3. Navigate to the location of the MSI
  4. Expand Policies (SBS2008)
  5. Software Settings
  6. Software Installation
  7. Right-click the Package in the main Window
  8. All Tasks
  9. Select Redeploy application
  10. Click Yes to Redeploying this application will reinstall the application everywhere it is already installed.
  11. Exit out of the Group Policy Editor

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