Remote Monitoring & Management Help

View Paths

NetPath paths provide deep visibility of the route between a source computer and the entered destination, regardless of its location. NetPath uses both a traffic-light based color scheme and other visual indicators to ensure you can quickly identify and troubleshoot both current and historical problems across the entire delivery chain.

Select a Path

  1. Login to your Dashboard
  2. Open the NetPath dialog
    1. Go to View, NetPath

      Or

      Click NetPath in the Left Side Navigation Bar

  3. Choose whether to view paths at the Customer or Path level

Customer

For each NetPath enabled device we return the number of configured Paths, along with visual indicators to highlight the current overall status. When expanded, all of the device's paths are listed along with their status and port.

  1. Select a Client, Site and Device for the expanded view listing all available paths
  2. Click the target path's link - Hostname, IP Address, or Alias (where configured) - to view its Network Path

Path

For each unique NetPath path we return the number of configured Devices, along with visual indicators to highlight the current overall status. When expanded, all of the device's associated with a path are listed.

  1. Select on a path to view the Client, Site and Devices using this path
  2. Click the target path's link - Hostname, IP Address, or Alias (where configured) - to view its Network Path

Customer and Path Views

Network Path Layout

The source [NetPath Agent device] is on the left and the destination [Hostname or IP Address] is on the right. Everything between these points is the network path.

Manage the path's display settings from the upper left control panel: zoom in or out, center the path and change its level of detail. You can also use your mouse to pan and zoom, as well as use Ctrl + scroll to quickly switch between detail levels. By default the path opens at maximum detail.

Tip: after changing the level of detail we would suggest using the center button to re-centre the path.

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The network path displays any discovered objects including nodes, connections and interfaces. Hover over an object for its summary, or click it to open the inspector for more details, including any reported issues.

Select a node to return cumulative information on the network performance from the source, along the path to the node.

Choose a connection to return the link performance information (latency and packet loss) between its two nodes.

A dotted line indicates a broken connection. For example, the traffic may have reached the green node, but did not make it to the subsequent endpoint, or a firewall blocked the inbound ICMP type 11 packets (inbound Type 11 ICMP packets to the device running the NetPath agent must be allowed).

The traffic-light color scheme allows you to quickly identify nodes and connection experiencing issues and affect the connections end-to-end performance.

Where the issue is external, the object identifier provides information on the problem node or connection, and the owner's contact details (where available).

The following example shows a connection's summary along with the destination's summary and identifier information, including its contact details.

netpath_path1

Nodes are grouped into networks, represented as large circles, displaying the number of component nodes. Click a network to expand and show all of its nodes and connections, then click the X button on the Expanded filter to collapse. Hover over a node to focus its path.

In the below example, the path detail is set to maximum and includes two networks, British Telecommunications PLC (54 nodes) and Google LLC (2 nodes).

Google Network Collapsed

netpath_google1

Google Network Expanded

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Path History

The Path History section displays metrics on the end-to-end performance of the network path over the selected period, with the last 30-days data available (depending on when the path was added).

Use the calendar to select the date then choose an interval in the Availability row to view the network path's route and recorded performance at that moment in time.

The following additional actions are available in the Path History:

  • Click the single arrows, or press the Left and Right Arrow keys, to move one interval at a time
  • Click the double arrows to move to the beginning or the end of the displayed history window
  • Drag the bottom slider to change the history window
  • Click Path History to show or hide Latency (ms) and Packet Loss (%) in the chart

When in the object identifier, you can opt to show (or hide) on the Path History using the Commands drop-down.

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