User Audit Report

When a Remote Support session is initiated it is recorded in the User Audit Report available from the Reports menu on the Dashboard. Filters may be applied to the User Audit Report to return information on when a Remote Support Session, including when the connection was made, the device the connection was established to and the user who initiated the session.

To view the User Audit Report:

  1. Go to Reports
  2. Click User Audit Report to open the User Audit Report dialog in a new browser tab
  3. Use the filters to choose the target selection:
  4. Filters

    Notes

    From

    Select the Report start date from the calendar picker (D/M/Y)

    To

    Select the Report end date from the calendar picker (D/M/Y)

    Username

    All Users or actions performed by a specific User

    Action

    All Actions or a specific Action type from Delete, Edit or Add

    Event

    All Events or a specific Event type

    For example: Remote Support Session

  5. Click Generate to view the report

remote_support_uar

Pagination

As the User Audit Report can return a vast amount of information, even when filtered, from Dashboard 6.14.1 we have introduced the ability to limit the number of returned rows per page.

Simply enter the required number of Rows per page using the report_startstart report_back back report_forward forward report_end end controls to navigate between pages and report_refresh refresh to reload.

The pagination options are not applied to the CSV Export of the User Audit Report.

Report Export Options

Two export options are available for the User Audit Report and selectable above the north panel once the report is generated.

CSV Export: saves all of the filtered information (including any hidden columns) as a CSV file in the format DATE_FROM-UserAuditReport.csv (for example 2015-08-01-UserAuditReport.csv)

Print: prints the current report view as is (this excludes any hidden columns). The print options available will depend on the configuration of the device the User Audit Report is viewed on.