Remote Monitoring & Management Help

User Audit Report

Any changes made to the checks are reflected in the User Audit Report. This Report can be used to track tasks performed on the Dashboard, including the installation and removal of Agents, addition and deletion of Checks, changes to a feature policy (for example enabling Take Control) as well as when user login and out of the Dashboard. The User Audit Report can prove particularly useful when monitoring any assigned areas of responsibility as each action is logged against a Dashboard user, where each user has their own unique Dashboard login setup. As such this Report can also be used to provide detailed information to the customer, for example  'X dealt with that problem at T'.

Filters may be used to limit the returned information and combined to provide more targeted results. For example choose the Event type as Device and Action as Delete to display removed devices.

To view the User Audit Report:

  1. Go to Reports
  2. Click User Audit Report to open the User Audit Report dialog in a new browser tab
  3. Use the filters to choose the target selection:
  4. Click Generate to view the report

Filters

Notes

From

Select the Report start date from the calendar picker (D/M/Y)

To

Select the Report end date from the calendar picker (D/M/Y)

Username

All Users or actions performed by a specific User

Action

All Actions or a specific Action type from Delete, Edit or Add

Event

All Events or a specific Event type

For example: Remote Support Session

The Columns drop-down selectable above the north panel once the report is generated is used to refine the User Audit Report and provide more relevant information. After clicking Columns enable or disable the tick-box against the required column.  The Columns button also indicates the total number of columns available and the number selected.

When viewing the User Audit Report simply click on the column heading to re-order the data.

user_audit_report

The following icons are used in the User Audit Report:

add_icon

Add or user logged in / out

edit

Edit

delete_trash

Delete

Pagination

As the User Audit Report can return a vast amount of information, even when filtered, from Dashboard 6.14.1 we have introduced the ability to limit the number of returned rows per page.

Simply enter the required number of Rows per page using the report_startstart report_back back report_forward forward report_end end controls to navigate between pages and report_refresh refresh to reload.

The pagination options are not applied to the CSV Export of the User Audit Report.

Report Export Options

Two export options are available for the User Audit Report and selectable above the north panel once the report is generated.

CSV Export: saves all of the filtered information (including any hidden columns) as a CSV file in the format DATE_FROM-UserAuditReport.csv (for example 2015-08-01-UserAuditReport.csv)

Print: prints the current report view as is (this excludes any hidden columns). The print options available will depend on the configuration of the device the User Audit Report is viewed on.