Remote Monitoring & Management Help

System Shell: CMD and PowerShell

You can use the System Shell as a standard windows CMD prompt or a PowerShell prompt. Both options have full administrative privileges and can run batch files or WSH (Windows Scripting Host) scripts.

System Shell menu options

Select the Advanced Options menu to choose from actions to restart the shell or execute commands:

  • Restart Shell – terminates the shell process and starts another.
  • CTRL + Break – stops a process from executing inside the shell, without terminating the shell.
  • Clear Output – clears the current output of the shell.
  • Run > Run Local Batch to execute a script loaded from the technician’s computer. This is compatible with any Windows Scripting Host languages.

The Shell Type option defines the type of shell to be executed. Changing from one type to another terminates the first type. It is not possible to have two shell types open simultaneously.

  • Windows PowerShell – uses the Windows Powershell, if available. Take Control is compatible with any version of Powershell.
  • Standard Command Prompt – uses the Windows Command Processor (cmd.exe).

Click to execute the command.

Use the following keys to access the command history in the command box (where supported):

  • Ctrl+Home – displays the first command inserted
  • Ctrl+End – displays the last command inserted
  • Ctrl+Up – displays the previous command history
  • Ctrl+Down – displays the next command history


Where PowerShell is not enabled on the remote computer the terminal returns an object create error.

The PowerShell terminal only displays the command prompt information for computers running PowerShell 5 or later. Computers running PowerShell v4 and below will execute entered commands, but do not show the output information.

Refer to the Microsoft article Windows PowerShell System Requirements for PowerShell versions and supported Operating Systems.

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