Remote Monitoring & Management Help

Update the Advanced Monitoring Agent

Download and run the installer on each device to update (GA and RC Agents)

  1. Log into the Dashboard
  2. Navigate to the Agent menu
  3. Download Agent
  4. Select the required version of the Windows Agent to initiate the download the compressed file
  5. Once the transfer of the file is complete
  6. Navigate to the download directory
  7. Unpack the compressed file
  8. Run the executable

Dashboard Edit Device Dialog (GA and RC Agents)

  1. Log into the Dashboard
  2. Right-click on the device in the north pane (or from the Server or Workstation drop-down)
  3. Edit Server or Edit Workstation
  4. Select the required release from the Update Agent drop-down
  5. OK to apply and exit

Agent Auto Update Dialog (GA Agents)

  1. Log into the Dashboard
  2. Navigate to the Agent menu
  3. Agent Auto-update Settings
  4. This opens the Agent Auto Update dialog
  5. Select the node level to apply the update to in the left menu (all Servers or Workstations, specific Clients or Sites)
  6. Choose the required action in the dialogs' north panel for All Servers or All Workstations at the selection or choose an action for Individual Servers or Individual Workstations
  7. Save to apply and exit out of the dialog

By default devices inherit the update settings from the Site, which will in turn inherit the update settings from the Client, which will in turn inherit update settings for all devices of that type.

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