Integrate With Existing TeamViewer Installations - Windows Only

From Agent 8.15.1 and Dashboard 5.29, remote access sessions can be established directly from the Dashboard to existing installations of TeamViewer, using a similar mechanism to Take Control.

Where TeamViewer Integration is enabled, the Agent automatically detects whether a commercial copy of TeamViewer (version 7.0.15723 or later) is installed on the Windows machine. If discovered an association between the installation of TeamViewer and the device’s Dashboard entity is created.

Once the association is active, to start a remote access session simply ensure a TeamViewer or Take Control Viewer is installed on the machine providing assistance then select the device on the Dashboard and click the TeamViewer button to begin.

There are three steps to get the TeamViewer integration up and running:

  1. Update the Agent to 8.15.1 or later
  2. Configure TeamViewer to run as a Service
  3. Enable the integration*

Further information is available on displaying devices running TeamViewer and how to initiate a TeamViewer Connection.

Two-Factor Authentication

In addition to the relevant TeamViewer permissions, users must log in to the Dashboard using a Two-Factor Authentication (2FA) active login before they can initiate a remote session. The additional layer of security provided by 2FA helps to prevent unauthorized Dashboard access, particularly when connecting to a remote computer.

Where the user has the required Dashboard permissions setup, but 2FA is not active for their account, they are prompted to setup 2FA before they can initiate a remote connection.

If they opt to proceed with 2FA setup from this dialog, they are logged out of their current Dashboard session to complete the 2FA activation process.

Please be aware that the users only enter their 2FA code when logging into the Dashboard, they are not prompted to enter the code each time they attempt to initiate a TeamViewer connection.

For more detailed information on 2FA please refer to Two-Factor Authentication

Notes

Once the integration is enabled no other Dashboard action is required with TeamViewer associations automatically added to any devices running Agent 8.15.1 or later where a commercial copy of TeamViewer (at least version 7.0.15723) is discovered.

The detection process runs after each Agent 24x7 cycle to check for any newly added TeamViewer installations creating the Dashboard association where discovered.

Take Control and TeamViewer cannot co-exist on the same device, but it is possible to replace an existing installation of TeamViewer with Take Control. This is covered in the section Replace Existing TeamViewer Installation with Take Control.

*  The integration is enabled by default for new Dashboard accounts. As such to use the integration it is only necessary to ensure TeamViewer is configured to run as a service.

The TeamViewer integration is only available for Windows and is not supported on pre-Windows 2000 Operating Systems or on Server Core. For supported Windows versions please refer to Supported Operating Systems: Windows under Take Control.

Take Control for Windows is supported  from Windows 2000 Operating Systems, although due to its architecture is not available for Server Core.

Operating Systems with Service Pack requirements:

Operating System

Service Pack

Additional Requirements

Microsoft Windows 2000

4+

Internet Explorer 6

For information on the features available for Windows please visit :Supported Operating Systems: Windows