Remote Monitoring & Management Help

test table

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The Monitoring Agent has been tested on the following Mac Operating Systems:

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Operating Systems supported in the current Agent


Tested on this Operating System as part of Quality Assurance processes and all defects will be fixed



We do not test on this Operating System and defect fixes may not be prioritized



We no longer test, develop or provide support for this Operating System


Not Compatible

Feature is not compatible with this Operating System

Take Control

The Take Control host, installed on device's requiring assistance, is available for the following Operating Systems.

Take Control Host

Agent Version (From)

Operating System (From)

Take Control for Windows (TeamViewer)*


OS X 10.7

Take Control for Windows (SolarWinds)^


OS X 10.9

The Take Control viewer, installed on device's providing assistance, is available for the following Operating Systems.

Take Control Viewer

Operating System (From)

Take Control for Windows (SolarWinds)^ OS X 10.9

* Take Control (TeamViewer) connections are only available from Windows device running the Take Control (TeamViewer) viewer.

^ Take Control (SolarWinds) connections are available from Windows or Mac computers running the Take Control (SolarWinds) viewer.


* Mac-MSP's Software Updates - Patch supports software updates for Apple and over 200 third-party titles (excluding Mac App Store purchases).

** Run Clam Scansand performAdware Removal with Mac-MSP's Clam Scans and Adware Removal

^Risk Intelligence is available as part of Mac-MSP.

~ To consolidate Mac information under one pane of glass, from Mac Agent 3.0 RC the core Mac-MSP functionality was migrated from Mac-MSP and made available as Maintenance Automated Tasks, this includes the Run Managed Patch Task. The Maintenance Automated Tasksincluded in Mac Agent 3.0 RC require OS X 10.8 (Mountain Lion) or later.

Automated Tasks

The option to run custom Automated Tasks on Mac computers was introduced in Mac Agent 2.3.0.

Agent v2.0 and 2.1.0

Introduced real-time architecture and the technologies that make real-time monitoring possible (expand the 24x7 Check frequencies from 5 minutes through to 120 minutes). When selecting five or fifteen-minute monitoring for a Workstation, the Agent will synchronize with the Dashboard every thirty minutes to upload results, retrieve Automated Task and feature deployment settings etc.

If using the five or fifteen minute frequencies, a comparison with its previous result is made every time a Check runs. Where a change is detected this is immediately reported back to the Dashboard (please note that only the results are uploaded and this does not trigger a full synchronization). If no change is detected, the Check results are uploaded during the next synchronization upload cycle.

The Mac Agent is currently only available for workstations.

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