Remote Monitoring & Management Help

Take Control Viewer (SolarWinds): New Interface

Windows Take Control Viewer 7 introduced a new streamline interface to increase the available workspace, with a similar design introduced for the Mac Viewer from 6.00.07. In this interface all options appear in the top menu.

The available viewer options may vary depending on the Take Control Policy applied to the target device as well as the its Operating System type and version.

The viewer supported keyboard shortcuts are listed in the Keyboard Shortcuts section.

Remote Desktop

View

Size

Alter the size of the image of the remote computers desktop in the session window.

Color

Change the color mode for the session may improve the connections performance.

Change Remote Resolution

Select the screen resolution on the remote computer from the list

Change TS Session

By default, the Agent will remotely control the local Terminal Services (TS) session on a computer. If the computer is a Terminal Server with several concurrent users, this feature will allow the cycling through different TS sessions. Take Control can only control active sessions (a user has to be interacting with the TS session, it’s not enough just to be logged on).

Show Remote Cursor

Allow the technician to view the remote mouse cursor

View Only

Limit the ability to perform action on the remote device to those options available in the Commands menu

Commands

Show Blank Screen

Protect the confidentiality of any actions performed by the technician by displaying a blank screen to the remote user. This setting is inadvisable on CRT monitors.

Block Remote Keyboard and Mouse

Disable the physical keyboard and mouse of the remote computer. For security, the remote user can cancel this command by pressing CTRL+ALT+DEL

Interactions

Laser Pointer

The technician's mouse movement is reproduced as a colored dot on the remote computer, different colors are displayed depending on the mouse action (normal, left-click, middle-click, right-click).

Take Screenshot

Save a screenshot of the current remote screen as a JPG

Copy Screenshot to Clipboard

Copy the screenshot to the clipboard of the local computer.

Copy / Paste

Get Remote Clipboard - copies the content of the remote to local clipboard. Text only

Send  Local Clipboard - copies the content of the local to remote clipboard. Text only

Insert Copied Password - paste a password into the password field on a locked Microsoft or Apple device

 

Only text copied during the session is available for pasting. Any text copied before the session was established is unavailable.

 

Shared Clipboard

Disabled - no clipboard sharing between devices

Local to Remote - share the clipboard of the device providing assistance with the remote computer

Remote to Local - share the remote computer's clipboard with the device providing assistance

Bidirectional - allowing sharing between both devices

Save Current Setting as Default - apply the current setting going forward

Clear Clipboard when the Session Ends

Disabled - the clipboards are not cleared when the session is terminated

Local only - clears the clipboard of the device providing assistance

Remote only - clears the clipboard of the remote computer

Remote and Local - clears the clipboard of both the remote computer and the device providing assistance

Enable Remote Printing

Redirect a remote printing job to a local printer on the technician’s machine

Enable Keyboard Mapping

Send keyboard events using the Unicode value of the key pressed.

Send CTRL+ALT+DEL

Send the CTRL+ALT+DEL command to the remote computer.

Lock Remote Operating System

Lock the remote computer

 

File Transfer

Local File Set / Remote File Set

Quickly and easily transfer files between the connected computers.

Navigate to the directory to retrieve the file from and the corresponding destination to transfer the file to, then simply drag and drop the required files between locations.

 

Emergency Reboot

Immediately restarts the remote computer, forcefully terminating all programs and the Operating System as quickly as possible.

Warning: as forcing a shutdown may potentially damage any open files this option is regarded as a last resort.

Restart Shutdown

Opt to Restart and reconnect or Shutdown remote computer

Start VOIP call

Begin a VOIP call with the user on the remote computer

Use RDP

Use Microsoft's Remote Desktop Protocol (RDP) to connect to the remote computer (where RDP is configured on the remote computer).

The Viewer's Take Control Remote Desktop tab is disabled whilst the RDP Client is open.

Port Forward

Forward the TCP traffic from a local port to a port on the remote computer inside the Take Control session.

 

  Use Use Passportal during a Take Control Sessionduring a Take Control Session

 

View the System Details for the remote computer: OS, CPU, RAM, Network, Disk Space

 

 

Lists all monitors available on the remote device, left click to select a monitor and right-click to cycle between them.

Monitors are also selectable via the Open Monitors Window button in the viewer's top bar.

 

Initiate a chat session with the remote user.

 

 

View the session's Connection Details: Mode, Gateway, Security along with the Upload, Download and Response speeds.

 

 

Drop files on this icon to transfer to the remote user's Documents folder

 

 

Start or stop session recording. These sessions recordings are in the FLV format. The media player requires an FLV codec to playback the recordings.

By default the viewer's installation directory FLV sub-folder acts as their repository.

Windows: C:\Users\<User>\AppData\Local\Take Control Viewer\FLV

 

 

Use the arrow keys to scroll on the remote user's Documents folder

 

tc_viewer_full_screen

 

Maximize the viewer window to hide the header and footer sections of the viewer. Hover over the top bar of the screen to display the menu or

To return to the standard view either click the button again or double-click on any free space in the top bar.

 

Always on top

Ensure the viewer window is always in focus

Auto-hide bars in Remote Desktop

Automatically maximizes the viewer window hiding the header and footer sections of the viewer. To return to the standard view either click the button again or double-click on any free space at the top of the screen.

Always Start sessions in

Choose the default tab sessions opens in: Remote Desktop or File Transfer

Dark Menus

Increase text legibility with a dark menu background

Local Default Printer

Select the local printer to output content to

Video Storage Location

Choose a different location to store the FLV session recordings

Session Inactivity Timeout

Select the period of time before the session is disconnected due to inactivity

Open System Details when the Session starts

Display the System Details dialog when the session begins

Confirm before ending the Session

The end command must be authorized before the session closes

Windows Viewer Shortcuts

Opens the Windows Viewer shortcuts in a new tab

 

Take Control Tips

File Transfer

To transfer your files between devices:

  • Drag files from your local computer onto the Remote Desktop window to transfer the files to the remote user's Desktop (regardless of the folder open in the viewer)
  • Drag files from your local computer and drop them on the file transfer button tc_viewer_file_upload The files are transferred to the remote user's Documents folder.
  • Drag files from the remote machine into the Chat window to transfer to your local Documents folder.
  • Use the File Transfer tab to transfer the files directly to and from a specific location.

 

Increase available screen size

From Take Control Viewer 7 we auto-respect the aspect ratio of the remote computer to maximize the usable Remote Desktop.

However, to help increase the amount of space on the screen you can opt to automatically or manually hide the menu options when in the Remote Desktop tab.

Set the default to Auto-hide bars in Remote Desktop or use the maximize option on a session-by-session basis.

To display the menus when in the maximized mode, either hover over the top of the screen (hover time is 1 second), double-click on any free space at the top of the screen

When using these options in conjunction with View > Size > Always fit to Window the remote session becomes quite a different experience.