Remote Monitoring & Management Help

Requirements and Permissions

Operating System Requirements

The Take Control host, installed on device's requiring assistance, is available for the following Operating Systems.

Take Control Host

Agent Version (From)

Operating System (From)

Take Control for Windows (TeamViewer)

6.3

Windows 2000 Operating Systems SP 4, excluding Server Core versions of Windows.

Take Control for Windows (SolarWinds)

10.5

Windows Server 2008 and Windows Vista, supports Server Core versions of Windows.

Take Control for Mac Computers (TeamViewer)

1.3.0

OS X 10.9

Take Control for Mac Computers (SolarWinds)

2.1.0

OS X 10.9

The Take Control viewer, installed on device's providing assistance, is available for the following Operating Systems.

Take Control Viewer

Operating System (From)

Take Control for Windows (TeamViewer)

Windows XP

Take Control for Windows (SolarWinds)

Server 2003

Take Control for Mac Computers (SolarWinds)

OS X 10.9

Take Control for Linux (SolarWinds)

Please refer to Take Control (SolarWinds) Linux Viewer - Support Distributions and browsers.

For supported Operating Systems and associated Monitoring Agent (where applicable), please refer to Supported Operating Systems: Windows andSupported Operating Systems: Mac

Viewer and Host Coexistence

Take Control (SolarWinds)

The Take Control (SolarWinds) host and viewer can co-exist on the same device, and can also be installed on a device running TeamViewer.

Take Control (TeamViewer)

The Take Control (TeamViewer) host cannot co-exist on a device running the Take Control (TeamViewer) viewer.

Two-Factor Authentication

To provide an additional layer of security, users must log in to the Dashboard using a Two-Factor Authentication (2FA) active login before they can initiate a remote session. Detailed information on 2FA please refer to Two-Factor Authentication

Internet Explorer Requirements

Take Control is supported on the following versions of Internet Explorer. :

Take Control Version

Supported from

Take Control for Windows (SolarWinds)

Internet Explorer 11.545.10586.0

Take Control for Windows (TeamViewer)

Internet Explorer 6

The Dashboard is not supported by Microsoft Edge. To access the Dashboard when in Edge it is necessary to use the Open with Internet Explorer option available from its More Actions drop-down (...).

Take Control URLs

In addition to the Dashboard and Agent URLs, each device's Take Control installation requires access to the connection URLs for the corresponding version of Take Control: Take Control (TeamViewer) or Take Control (SolarWinds)

Dashboard Permissions

The Take Control configuration settings are only available when logged on to the Dashboard under a Superuser or (non-Classic) Administrator level account, a login with the required Take Control permissions enabled or the Agent Key (where Dashboard access is enabled).

The following sections and information is based on a user logging into the Dashboard with the relevant Take Control permissions enabled.