Remote Monitoring & Management Help

Requirements and Permissions

Operating System Requirements

The Take Control host, installed on device's requiring assistance, is available for the following Operating Systems.

Take Control Host

Agent Version (From)

Operating System (From)

Take Control for Windows (TeamViewer)

6.3

Windows 2000 Operating Systems SP 4, excluding Server Core versions of Windows.

Take Control for Windows (SolarWinds)

10.5

Windows Server 2008 and Windows Vista, supports Server Core versions of Windows.

Take Control for Mac Computers (TeamViewer)

1.3.0

OS X 10.9

Take Control for Mac Computers (SolarWinds)

2.1.0

OS X 10.9

Apple introduced additional remote control security requirements from macOS 10.14 (Mojave). From macOS 10.14, the end-user must authorize access and interactions for remote control solutions. These are covered in the section Take Control for Mac - macOS 10.14 (Mojave) and later: System Access.

The Take Control viewer, installed on device's providing assistance, is available for the following Operating Systems.

Take Control Viewer

Operating System (From)

Take Control for Windows (TeamViewer)

Windows XP

Take Control for Windows (SolarWinds)

Server 2003

Take Control for Mac Computers (SolarWinds)

OS X 10.9

Take Control for Linux (SolarWinds)

Please refer to Take Control for Mac System Access: macOS 10.14, macOS 10.15 and later.

For supported Operating Systems and associated Monitoring Agent (where applicable), please refer to Supported Operating Systems: Windows and Supported Operating Systems: Mac

Two-Factor Authentication

In addition to the relevant Take Control permissions, users must log in to the Dashboard using a Two-Factor Authentication (2FA) active login before they can initiate a remote session. The additional layer of security provided by 2FA helps to prevent unauthorized Dashboard access, particularly when connecting to a remote computer.

Where the user has the required Dashboard permissions setup, but 2FA is not active for their account, they are prompted to setup 2FA before they can initiate a remote connection.

If they opt to proceed with 2FA setup from this dialog, they are logged out of their current Dashboard session to complete the 2FA activation process.

Please be aware that the users only enter their 2FA code when logging into the Dashboard, they are not prompted to enter the code each time they attempt to initiate a Take Control connection.

For more detailed information on 2FA please refer to Two-Factor Authentication

Internet Explorer Requirements

Take Control is supported on the following versions of Internet Explorer. :

Take Control Version

Supported from

Take Control for Windows (SolarWinds)

Internet Explorer 11.545.10586.0

Take Control for Windows (TeamViewer)

Internet Explorer 6

The Dashboard is not supported by Microsoft Edge. To access the Dashboard when in Edge it is necessary to use the Open with Internet Explorer option available from its More Actions drop-down (...).

Take Control URLs

In addition to the Dashboard and Agent URLs, each device's Take Control installation requires access to the connection URLs for the corresponding version of Take Control: Take Control (TeamViewer) or Take Control (SolarWinds).

Dashboard Permissions

The Take Control configuration settings are only available when logged on to the Dashboard under a Superuser or (non-Classic) Administrator level account, a login with the required Take Control permissions enabled or the Agent Key (where Dashboard access is enabled).

The following sections and information is based on a user logging into the Dashboard with the relevant Take Control permissions enabled.