Remote Monitoring & Management Help

Take Control (SolarWinds) Viewer Options

There are a number of options available in the Take Control (SolarWinds) Viewer designed to enhance your remote connection experience.

These options may vary depending on the Operating System the Take Control (SolarWinds) Viewer is installed on.

Take Control for Mac - macOS 10.14 (Mojave): Remote Control

With the release of macOS 10.14 (Mojave), Apple introduced a new security requirement for all remote support solutions (including our SolarWinds engine). Where this accessibility setting is enabled you can take control of the remote device, otherwise you can only observe when connected. This security setting is not configurable remotely and can only be setup by an admin rights level user on the local computer.