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Take Control (Windows and Mac)

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Rapid remote access improves profitability - hugely - and with Take Control it is possible to provide a seamless, secure maintenance experience connecting to both Windows and Mac computers directly from the Dashboard.

 

Once installed on devices running Windows Monitoring Agent 8.3 or later or Mac Agent 1.3.0 a Take Control session is initiated directly from the Dashboard.

 

Simply install the Take Control Viewer on the device providing assistance (Windows for TeamViewer | Windows, Mac or Linux for SolarWinds | Android and iOS), highlight the target machine in the north pane of the Dashboard and click its Take Control link to establish the connection.

 

For visibility, information on the Take Control session (remote device, session time, users etc.) is available in the Take Control Report.

 

By following the simple steps outlined below, it is possible to securely and quickly connect to any monitored Windows server or Windows and Mac workstation directly from the Dashboard:

 

Update the Agent

Configure Take Control Policies

Enable Take Control

Download and install viewer

Securely connect to servers and workstations (including connections from the Android or iOS Mobile Apps)

View Reports

 

Additional information:

 

Display devices running Take Control on the Dashboard

Replace Existing TeamViewer Installation with Take Control (TeamViewer)

Disable Take Control

Take Control Engine - Feature Comparison

Take Control (SolarWinds) Windows Keyboard Shortcuts

Take Control for Mac - macOS 10.14 (Mojave): Remote Control

 

For a summary of these steps visit the Take Control Quick Start Guide.

 

Two-Factor Authentication

In addition to the relevant Take Control permissions, users must log in to the Dashboard using a Two-Factor Authentication (2FA) active login before they can initiate a remote session. The additional layer of security provided by 2FA helps to prevent unauthorised Dashboard access, particularly when connecting to a remote computer.

 

Where the user has the required Dashboard permissions setup, but 2FA is not active for their account, they are prompted to setup 2FA before they can initiate a remote connection.

 

If they opt to proceed with 2FA setup from this dialog, they are logged out of their current Dashboard session to complete the 2FA activation process.

 

Please be aware that the users only enter their 2FA code when logging into the Dashboard, they are not prompted to enter the code each time they attempt to initiate a Take Control connection.

 

For more detailed information on 2FA please refer to Two-Factor Authentication

 

Connection Security

Take Control (SolarWinds) traffic is secured using FIPS 140-2-compliant OpenSSL cryptographic modules. These FIPS 140-2 compliant sessions help to reinforce the security of all traffic from origin to destination, and designed to cover the full extent of the transit infrastructure. Elliptic-curve Diffie-Hellman is implemented to protect to our public/private key exchanges, a component step in session instantiation.

 

Take Control (TeamViewer) traffic is secured using RSA public/private key exchange and AES (256-bit) session encryption.This technology is used in a comparable form for https/SSL and is considered completely safe by today’s standards.

 

Take Control Versions

There are two versions of the Take Control engine based on technology licensed from TeamViewer and SolarWinds.

 

Engine

Windows Agent

Mac Agent

 

From

TeamViewer

8.3

1.3.0

SolarWinds

10.5

2.1.0

 

For supported Operating Systems and the associated Monitoring Agent (where applicable), please refer to Supported Operating Systems: Windows and Supported Operating Systems: Mac

 

Take Control Engine Selection

The option to select the Take Control engine (SolarWinds or TeamViewer) was introduced in Dashboard 6.34, with engine selection supported from Windows Monitoring Agent 10.5.0 and Mac Agent 2.1.0. Please note that earlier Agent versions will default to Take Control (TeamViewer) regardless of the engine selection setting.

 

Take Control Viewer

Connection to a remote device requires a Take Control Viewer that matches the version of Take Control (TeamViewer or SolarWinds) installed on the remote device.

 

Both versions of the Take Control Viewer are available for Windows, with Take Control (SolarWinds) also available for Linux and Mac computers.

 

This allows you to connect to any devices running Take Control (SolarWinds) from a Mac, Linux or Windows computer, whereas connections to devices running Take Control (TeamViewer) are only available from Windows.

 

 

Unsupported version of TeamViewer Installed

This message may be displayed where a standalone version of TeamViewer is already installed on the Device. To integrate this with the Dashboard, enable Integrate With Existing TeamViewer Installations.

 

API

Please be aware that Take Control (SolarWinds) is only compatible with the get_take_control_connection_url API service call. As such it will be necessary to update any programs or components that currently use the get_take_control_connection to use the new get_take_control_connection_url when Take Control (SolarWinds) is installed. Please note that get_take_control_connection_url is compatible with both the TeamViewer and  SolarWindsversions of Take Control.

 

Information on the Operating Systems supported by Take Control is available from the Requirements and Permissions section.

 

Take Control (SolarWinds) was previously known as Take Control (MSP Anywhere)

 

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