Remote Monitoring & Management Help

Windows System Tray Application

Introduced in Windows Monitoring Agent 8.16.1 RC the Windows System Tray Application provides a self-service tool for the end user, they simply click the icon then select the desired menu action.

You can enable and configure the application to precisely match your requirements. From the end user's taskbar icon (choose one of five system icons or use your own custom icon  - where applicable), to the menu options presented to the user.

  • Send an email - including a screenshot of their current screen(s) - you can specify the Recipient, Subject line and content
  • Take and save a screenshot of their current screen(s)
  • Run a file locally
  • Click a hyperlink to open one of your default webpages to log cases, upload files or initiate remote support sessions etc.
  • Raise an MSP Manager or ServiceDesk ticket

Once setup, the next time the user logs on to their machine the System Tray Application will be ready to use.

Dashboard Permissions

Agent updates and Windows System Tray Application configuration and usage is available to Dashboard users with enhanced permissions (for example Superuser) or a login with Agents and System Tray privileges enabled.

Any substantive changes made via the Dashboard, for example changes to the System Tray Application Policy Settings, are included in the Report menu's User Audit Report.

Terminal Server

The Windows System Tray Application runs once per device, rather than once per session. As such, it does not support multiple terminal sessions on a device. The icon may appear when additional users logon, but disappears when they attempt any interaction.

What do you want to do?