Remote Monitoring & Management Help

System Tray Application Options and required Agent Version

System Tray Application functionality is dependent on the version of the Windows Monitoring Agent installed on the target device. The below grid highlights the base version of the Agent required to support each feature.

Icons

Version

Custom Icon

clip0899

Agent 8.16.1 RC

Selectable Pre-set Icon

systray_agent_icon spanner_icon question_icon client_icon info_icon

Agent 8.16.2 RC

Menu Options

Email

email_icon

Agent 8.16.1 RC

Email Screenshot

email_screenshot_icon

Agent 8.16.1 RC

Save Screenshot

screenshot_save_icon

Agent 8.16.1 RC

Hyperlink

link_icon

Agent 8.16.1 RC

Separator

separator

Agent 8.16.1 RC

Local File

local_file_icon

Agent 8.16.2 RC

Text

text_icon

Agent 8.16.2 RC

Service Desk

servicedesk_icon

Dashboard v5.42.3

Number of Supported Menu Options

10

Agent 8.16.1 RC

30

Agent 8.17.0 RC