Remote Monitoring & Management Help

Systems Reporting

This section covers the reports available from the Reports menu on the Dashboard and their configuration (where applicable) including:

Email Reports

Client Facing

Executive Summary Report

Server Monitoring - Daily Reports

Server Monitoring - Weekly Reports

Server Monitoring - Monthly Reports

Workstation Monitoring Client Daily Report

Workstation Monitoring Client Weekly Report

Notes Reports (Client)

Dashboard Reports

Dashboard and Agent Management

User Audit Report

Add and Deleted Devices Report

Notes Report (Staff)

Device Inventory Report

Feature Policy Report

Check Status

Fault History Report (Server)

Bandwidth and Server Performance Monitoring History Report

Critical Event Report (Servers) - email option available

Automated Task

Automated Task Report

Active Directory Users Report

Asset Tracking

Client Inventory Report

Modification Report

Software License Check

XML Data Dump

SQL Data Dump

Managed Antivirus

Threat Report

Antivirus Protection Report

Quarantine Report

Backup & Recovery

Backup Integrity Report

Session History Report

Restorable Selection Report

Patch Management

Patch Overview Report

Patch Failure Report

Remote Access

Remote Support Report

Take Control Report

Web Protection

Web Protection Overview Report

Web Protection Report Builder

Only devices under monitoring when the Report is generated are included in the Executive Summary Report.

Roles and Permissions

From Dashboard 6.14 the Asset Tracking section and all Dashboard Reports (apart from the account wide User Audit Report and Remote Support Report) are Client Group aware. From this release users will only see Assets and Dashboard Reports that are specific to their assigned Clients; for example when selecting All Clients from a Report drop-down, this will only return the Reports for their Client Group.

Email Report Notes

We use commas as delimiters to separate multiple addresses within the system to avoid any potential problems where the descriptive name entered in the From address contains a comma, we suggest encapsulating this entry in inverted commas ( " " ), this includes wildcard.

For example "Descriptive, name" <my@address.it> or "#ACCOUNT#" <my@address.it>

In addition to commas, we also allow the use of semi-colons (;) to separate email addresses.

We only allow the use of one delimiter - comma or semi-colon - per multiple email string. As such a mixture of commas and semi-colon on a single list may result in the non-delivery of an email.

For example:

Supported

you@example.it, me@example.it, everybody@example.it

you@example.it; me@example.it; everybody@example.it

Unsupported

you@example.it, me@example.it; everybody@example.it

For information on the IP Addresses of the servers these Reports will come from, please refer to the section SPF Records