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Supported Operating Systems: Windows

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The Monitoring Agent has been tested with the following versions of Windows.


Operating System





Automated Tasks /

On Check Failure tasks/

Run task now




Take Control

Patch Management

Managed Antivirus

Backup & Recovery


System Tray


Remote Background Management*

Web Protection

Network Discovery Agent

Risk Intelligence





































Windows 2000


















SBS 2003


















Server 2008 32 bit


















Server 2008 64 bit


















Server 2008 R2


















SBS 2008 Standard


















SBS 2011


















Server 2012


















Server 2012 R2 - 64 bit


















Server 2016


















Server 2019


















Server Core 2008


















Server Core 2012


















Server Standard 2016 (Core Mode)


















Windows XP Home


















Windows XP Professional


















Windows Vista Home Basic


















Windows Vista Home Premium


















Windows Vista Business


















Windows Vista Enterprise


















Windows Vista Ultimate


















Windows 7 Home Basic


















Windows 7 Home Premium


















Windows 7 Professional


















Windows 7 Enterprise


















Windows 7 Ultimate


















Windows 8 Professional


















Windows 8.1 Home


















Windows 8.1 Professional


















Windows 10 Home


















Windows 10 Pro


















Windows 10 Enterprise




















Supported in the current Agent





Feature tested on this Operating System as part of Quality Assurance processes and all defects will be fixed



We do not test on this Operating System and defect fixes may not be prioritised



We no longer test, develop or provide support for this Operating System.


Not Compatible

Feature is not compatible with this Operating System


Deprecated Operating Systems

We no longer test, develop or provide support for the following Operating Systems or variants. The below table lists the last version of the Agent to support this Operating System. Please note that these Agents are no longer under development and are provided as is.


Operating System

Supported up to Agent

Windows NT

Agent v7.1.6

Windows 2000

Agent v8.18.6

Windows XP

Agent v9.13.8 (9.14 with additional territory coverage)

Server 2003

Agent v9.13.8 (9.14 with additional territory coverage)




* Remote Background Management Features

Supported from Agent

Remote Command Line

Agent 9.1 RC

Remote Process Control

Agent 9.2.1 RC

Remote Service Control

Agent 9.3.0 RC

Remote Background Management Advanced

Agent 10.9.1 RC


Operating Systems with Service Pack requirements



Operating System

Service Pack

Additional Requirements

Managed Antivirus




Bitdefender Engine

Microsoft Small Business Server 2008




Microsoft Server 2008 R2




Microsoft Server 2008




Microsoft Small Business Server 2003




Microsoft Windows Vista




Microsoft Windows XP



VIPRE Engine

Microsoft Windows XP



Patch Management




LanGuard Engine

Microsoft Small Business Server 2003




Microsoft Windows XP Professional




Microsoft Windows 2000


Internet Explorer 6 SP1+, Windows Installer 3.1+

SolarWinds Engine

Microsoft Windows 7




Microsoft Windows Server 2008 R2




Microsoft Windows Server 2012 R2




Ensure the operating system is on the latest service pack available. This is critical for Windows 7 and Windows Server 2008 R2.

Take Control (TeamViewer)





Microsoft Windows 2000


Internet Explorer 6

Web Protection





Windows Vista




Windows Server 2008




Take Control


The Take Control host, installed on device's requiring assistance, is available for the following Operating Systems.


Take Control Host

Agent Version (from)

Operating System (From)

Take Control for Windows (TeamViewer)*


Windows 2000 Operating Systems SP 4, excluding Server Core versions of Windows.

Take Control for Windows (SolarWinds)^


Windows Server 2008 and Windows Vista, supports Server Core versions of Windows.


The Take Control viewer, installed on device's providing assistance, is available for the following Operating Systems.


Take Control Viewer

Operating System (From)

Take Control for Windows (TeamViewer)*

Windows XP

Take Control for Windows (SolarWinds)^

Server 2003


* Take Control (TeamViewer) connections are only available from Windows device running the Take Control (TeamViewer) viewer.

^ Take Control (SolarWinds) connections are available from Windows or Mac computers running the Take Control (SolarWinds) viewer.


Internet Explorer Requirements

Take Control is supported on the following versions of Internet Explorer:


Take Control Version

Supported from

Take Control for Windows (TeamViewer)

Internet Explorer 6

Take Control for Windows (from Agent 10.5)

Internet Explorer 11.545.10586.0



Take Control (SolarWinds) was previously known as Take Control (MSP Anywhere)



Backup & Recovery

Based on the the manufacturer's published End of Life (EOL) and End of Support (EOS) we have ended development and testing for the following Operating Systems and applications.


All existing backup and restore functionality will remain in the current versions of the backup product, however support will be limited and new software releases will not be developed or tested on these platforms, nor will they be eligible for Auto Update.


Windows Agent


End of Life

Operating Systems



Microsoft Windows XP

Windows Server 2003



Windows Vista

Windows Small Business Server 2


Microsoft SQL Server 2005

Microsoft Exchange Server 2007

Microsoft Windows SharePoint Services 3.0

Microsoft Internet Explorer 10 and earlier


Note: only features compatible with Windows Server 2012 R2 are supported on Windows Server 2016.


Backup & Recovery was previously known as Managed Online Backup.


Windows System Tray Application and Terminal Server

The Windows System Tray Application runs once per device, rather than once per session. As such, it does not support multiple terminal sessions on a device. The icon may appear when additional users logon, but disappears when they attempt any interaction.


Agent v10

Introduced real-time architecture and the technologies that make real-time monitoring possible (set the same monitoring frequencies for servers and workstations, from 5 minutes through to 120 minutes, process updates and additions to Checks and Automated Tasks in real-time, eliminating the need to wait on the next check cycle*) are only available on devices running Windows Vista or Server 2008 and later. As such Agent v10 and future Agent updates will no longer be available for Windows XP and Server 2003.


* Workstation: When selecting five or fifteen-minute monitoring for a Workstation, the Agent will synchronise with the Dashboard every thirty minutes to upload results, retrieve Automated Task and feature deployment settings etc.


If using the five or fifteen minute frequencies, a comparison with its previous result is made every time a Check runs. Where a change is detected this is immediately reported back to the Dashboard (please note that only the results are uploaded and this does not trigger a full synchronisation). If no change is detected, the Check results are uploaded during the next synchronisation upload cycle.


Embedded and Core Operating Systems

Although the Agent provides monitoring for a variety of embedded and Core versions of Windows, due to the architecture and inherent restrictions of these types of Operating Systems not all Agent features may be supported. For example, Patch Management is not supported on Core (including Hyper-V) systems.


Agent Policy

Our Agent policy is to support the latest two General Availability (GA) agents, the current release and previous version.