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Supported Operating Systems: Windows

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The Monitoring Agent has been tested with the following versions of Windows.

 

Operating System

Remote

Monitoring

Dashboard

Controls

Automated Tasks /

On Check Failure tasks/

Run task now

Restart

Windows

Service

Take Control

Patch Management

Managed Antivirus

Backup & Recovery

Windows

System Tray

Application

Remote Background Management*

Web Protection

Network Discovery Agent

Risk Intelligence

 

 

 

 

 

SolarWinds

TeamViewer

SolarWinds

LanGuard

Bitdefender

VIPRE

 

 

Standard

Advanced

 

 

 

NT

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Windows 2000

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

SBS 2003

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Server 2008 32 bit

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Server 2008 64 bit

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Server 2008 R2

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

SBS 2008 Standard

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

SBS 2011

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Server 2012

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Server 2012 R2 - 64 bit

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Server 2016

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Server 2019

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Server Core 2008

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Server Core 2012

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Server Standard 2016 (Core Mode)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Windows XP Home

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Windows XP Professional

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Windows Vista Home Basic

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Windows Vista Home Premium

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Windows Vista Business

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Windows Vista Enterprise

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Windows Vista Ultimate

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Windows 7 Home Basic

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Windows 7 Home Premium

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Windows 7 Professional

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Windows 7 Enterprise

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Windows 7 Ultimate

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Windows 8 Professional

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Windows 8.1 Home

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Windows 8.1 Professional

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Windows 10 Home

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Windows 10 Pro

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Windows 10 Enterprise

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Supported in the current Agent

Feature

Notes

 

Supported

Feature tested on this Operating System as part of Quality Assurance processes and all defects will be fixed

 

Compatible

We do not test on this Operating System and defect fixes may not be prioritised

 

Deprecated

We no longer test, develop or provide support for this Operating System.

 

Not Compatible

Feature is not compatible with this Operating System

 

Deprecated Operating Systems

We no longer test, develop or provide support for the following Operating Systems or variants. The below table lists the last version of the Agent to support this Operating System. Please note that these Agents are no longer under development and are provided as is.

 

Operating System

Supported up to Agent

Windows NT

Agent v7.1.6

Windows 2000

Agent v8.18.6

Windows XP

Agent v9.13.8 (9.14 with additional territory coverage)

Server 2003

Agent v9.13.8 (9.14 with additional territory coverage)

 

 

 

* Remote Background Management Features

Supported from Agent

Remote Command Line

Agent 9.1 RC

Remote Process Control

Agent 9.2.1 RC

Remote Service Control

Agent 9.3.0 RC

Remote Background Management Advanced

Agent 10.9.1 RC

 

Operating Systems with Service Pack requirements

 

Feature

Operating System

Service Pack

Additional Requirements

Managed Antivirus

 

 

 

Bitdefender Engine

Microsoft Small Business Server 2008

1+

 

 

Microsoft Server 2008 R2

1+

 

 

Microsoft Server 2008

1+

 

 

Microsoft Small Business Server 2003

1+

 

 

Microsoft Windows Vista

1+

 

 

Microsoft Windows XP

3+

 

VIPRE Engine

Microsoft Windows XP

3+

 

Patch Management

 

 

 

LanGuard Engine

Microsoft Small Business Server 2003

1+

 

 

Microsoft Windows XP Professional

2+

 

 

Microsoft Windows 2000

4+

Internet Explorer 6 SP1+, Windows Installer 3.1+

SolarWinds Engine

Microsoft Windows 7

1+

 

 

Microsoft Windows Server 2008 R2

1+

 

 

Microsoft Windows Server 2012 R2

1+

 

 

Ensure the operating system is on the latest service pack available. This is critical for Windows 7 and Windows Server 2008 R2.

Take Control (TeamViewer)

 

 

 

 

Microsoft Windows 2000

4+

Internet Explorer 6

Web Protection

 

 

 

 

Windows Vista

2+

 

 

Windows Server 2008

2+

 

 

Take Control

 

The Take Control host, installed on device's requiring assistance, is available for the following Operating Systems.

 

Take Control Host

Agent Version (from)

Operating System (From)

Take Control for Windows (TeamViewer)*

6.3

Windows 2000 Operating Systems SP 4, excluding Server Core versions of Windows.

Take Control for Windows (SolarWinds)^

10.5

Windows Server 2008 and Windows Vista, supports Server Core versions of Windows.

 

The Take Control viewer, installed on device's providing assistance, is available for the following Operating Systems.

 

Take Control Viewer

Operating System (From)

Take Control for Windows (TeamViewer)*

Windows XP

Take Control for Windows (SolarWinds)^

Server 2003

 

* Take Control (TeamViewer) connections are only available from Windows device running the Take Control (TeamViewer) viewer.

^ Take Control (SolarWinds) connections are available from Windows or Mac computers running the Take Control (SolarWinds) viewer.

 

Internet Explorer Requirements

Take Control is supported on the following versions of Internet Explorer:

 

Take Control Version

Supported from

Take Control for Windows (TeamViewer)

Internet Explorer 6

Take Control for Windows (from Agent 10.5)

Internet Explorer 11.545.10586.0

 

 

Take Control (SolarWinds) was previously known as Take Control (MSP Anywhere)

 

 

Backup & Recovery

Based on the the manufacturer's published End of Life (EOL) and End of Support (EOS) we have ended development and testing for the following Operating Systems and applications.

 

All existing backup and restore functionality will remain in the current versions of the backup product, however support will be limited and new software releases will not be developed or tested on these platforms, nor will they be eligible for Auto Update.

 

Windows Agent

(from)

End of Life



Operating Systems

Applications

*10

Microsoft Windows XP

Windows Server 2003

 

^10.6.1

Windows Vista

Windows Small Business Server 2

 

Microsoft SQL Server 2005

Microsoft Exchange Server 2007

Microsoft Windows SharePoint Services 3.0

Microsoft Internet Explorer 10 and earlier

 

Note: only features compatible with Windows Server 2012 R2 are supported on Windows Server 2016.

 

Backup & Recovery was previously known as Managed Online Backup.

 

Windows System Tray Application and Terminal Server

The Windows System Tray Application runs once per device, rather than once per session. As such, it does not support multiple terminal sessions on a device. The icon may appear when additional users logon, but disappears when they attempt any interaction.

 

Agent v10

Introduced real-time architecture and the technologies that make real-time monitoring possible (set the same monitoring frequencies for servers and workstations, from 5 minutes through to 120 minutes, process updates and additions to Checks and Automated Tasks in real-time, eliminating the need to wait on the next check cycle*) are only available on devices running Windows Vista or Server 2008 and later. As such Agent v10 and future Agent updates will no longer be available for Windows XP and Server 2003.

 

* Workstation: When selecting five or fifteen-minute monitoring for a Workstation, the Agent will synchronise with the Dashboard every thirty minutes to upload results, retrieve Automated Task and feature deployment settings etc.

 

If using the five or fifteen minute frequencies, a comparison with its previous result is made every time a Check runs. Where a change is detected this is immediately reported back to the Dashboard (please note that only the results are uploaded and this does not trigger a full synchronisation). If no change is detected, the Check results are uploaded during the next synchronisation upload cycle.

 

Embedded and Core Operating Systems

Although the Agent provides monitoring for a variety of embedded and Core versions of Windows, due to the architecture and inherent restrictions of these types of Operating Systems not all Agent features may be supported. For example, Patch Management is not supported on Core (including Hyper-V) systems.

 

Agent Policy

Our Agent policy is to support the latest two General Availability (GA) agents, the current release and previous version.