Remote Monitoring & Management Help

View Reports

Take Control Report

The Take Control Report lists the Dashboard User, along with the following date and time details Session Requested, Session Start, Session End, the session Duration and the Remote User logged in at the time of the session.

  1. Go to Reports > Take Control Report
  2. Select the Client
  3. Choose the From and To dates
  4. OK to generate the Report

User Audit Report

Filters may be applied to the User Audit Report to return information on when a Take Control connection file was generated.

  1. Go to Reports > User Audit Report
  2. Choose the From and To dates
  3. (Optional) select filters from Username, Action. Then select the Take Control Event, for exampleTake Control Session or changes to the Take Control Policy Settings
  4. OK to generate the Report.


Reports can return a vast amount of information, even when filtered, we have introduced the ability to limit the number of returned rows per page.

Simply enter the required number of Rows per page using the report_startstart report_back back report_forward forward report_end end controls to navigate between pages and report_refresh refresh to reload.

Please be aware that the pagination options are not applied to the CSV Export of the User Audit Report.

Report Export Options

Two export options are available for the User Audit Report and selectable above the north panel once the report is generated.

CSV Export: saves all of the filtered information (including any hidden columns) as a CSV file in the format DATE_FROM-UserAuditReport.csv (for example 2015-08-01-UserAuditReport.csv)

Print: prints the current report view as is (this excludes any hidden columns). The print options available will depend on the configuration of the device the User Audit Report is viewed on.

Further information on this Report type is available in the User Audit Report section of this Help system.