Remote Monitoring & Management Help

Update or Install the Advanced Monitoring Agent

Managed Antivirus was release with Advanced Monitoring Agent 8.8 for devices running Windows 2000 or later, this feature was enhanced in Agent 8.16.1 with the incorporation of the Competitor Antivirus Removal Tool (CART) and with 9.10 the option to select a Bitdefender engine was introduced.

Windows Agent (from)

Mac Agent (From)

Feature

8.8

 

Managed Antivirus - VIPRE engine

8.16.1

 

Competitor Antivirus Removal Tool (CART)

8.18

 

CART detection improvements.

Removed reboot requirements after installing the VIPRE agent on Vista SP1+, Windows 7, Server 2008 and Server 2012 platforms.

9.10

3.2.0

Managed Antivirus - Bitdefender engine

System Requirements

Bitdefender Engine

Windows Operating Systems

Workstation

Windows 10

Windows 8.1

Windows 8

Windows 7

Windows Vista with Service Pack 1

Windows XP with Service Pack 3

Server

Windows Server 2012 R2

Windows Server 2012

Windows Small Business Server (SBS) 2008*

Windows Server 2008 R2*

Windows Server 2008*

Windows Small Business Server (SBS) 2003 with Service Pack 1

Mac Operating Systems
Workstation

macOS Mojave (10.14.x)

macOS HighSierra (10.13.x)

macOS Sierra (10.12.x)

OS X El Capitan (10.11.x)

   
Unless otherwise stated, the Bitdefender engine supports both 32 and 64-bit architecture.

Hardware
CPU
Workstation
  2 GHz or faster
Server
Minimum 2.4 GHz single-core CPU
Recommended 1.86 GHz or faster Intel Xeon multi-core CPU
Embedded
Minimum 800Mhz
Memory (Free RAM)
Minimum 1024 MB
Disk Space
Free 1024 MB

Actual RAM and disk usage is lower after installation

* Managed Antivirus (Bitdefender engine) will only install on Server 2003 and Server 2008 with Service Pack 1 installed.

If this Service Pack requirement is not met, Managed Antivirus shows as pending on the Dashboard (rather than Failed) and will not complete the installation process.

 

VIPRE Engine

Windows Operating Systems

Workstation

Windows 10

Windows 8.1

Windows 8

Windows 7

Windows Vista with Service Pack 1

Windows XP with Service Pack 3

Server

Windows Server 2019

Windows Server 2016

Windows Server 2012

Windows Small Business Server (SBS) 2008

Windows Server 2008 R2

Windows Server 2008

Windows Small Business Server (SBS) 2003 with Service Pack 1

Unless otherwise stated, the Bitdefender engine supports both 32 and 64-bit architecture.

Hardware
CPU
  Dual core recommended
Memory (Free RAM)
Minimum 1024 MB
Disk Space
Free 1024 MB

 

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