Remote Monitoring & Management Help

Site Installation Package - Remote Worker

The Remote Worker Site Installation Package is available from the Dashboard Agent menu when logged in as a user with Site Installation Package permissions enabled for their login.

  1. Go to Agent
  2. Download Agent
  3. Download Site Installation Package
  4. Choose the Client, Site for the package and macOS Agent version
  5. This dialog is Client Group aware and only lists those Clients assigned to the logged in user

  6. Configure the Address, Port, Username and Password where the Network uses Proxy Server (optional)
  7. Download the Remote WorkerInstaller version of the package

Deploy the Agent

  1. Distribute the Remote Worker Site Installation Package containing the install.pkg and settings.ini files to the target users
  2. Once received the user double-clicks on the install.pkg file to begin the installation process
  3. The user then navigates through the following sections:
    1. Introduction
    2. Destination Selection: install the Agent for all or only the current. Installation disk selection (optional)
    3. Installation Type: review Destination Selection setting then Install or Change Install Location (goes back to Destination Selection to reconfigure)
    4. Installation: view progress. Note, the user is prompted to provide their device password to arthroscope the installation
    5. Summary, displays the Agent's install state
  4. Close, to exit out of the Agent dialog

Site Installation Package Download

To aid identification, each package filename includes the Client, Site and installer type, Remote Worker (RW).

For example, AGENT_CLIENT_SITE_V8_0_0_RW.ZIP

User Credentials

To avoid authentication problems if the credentials (username or password) used to create the Site Installation Package change, we suggest generating a new package based on the update credentials then use this for subsequent Agent deployments.

agent_download site_install_splash

site_install_clientetc_mac site_install_download_mac