Remote Monitoring & Management Help

Setup the 24x7 and Daily Safety Checks

After entering the device details the next step in the installation process is to perform any necessary changes to the 24x7 and Daily Safety Checks. Where a Monitoring Template was selected these sections may be used to tweak the existing thresholds etc or add additional Checks.

24x7 Checks

Monitors the device at the selected frequency around-the-clock generating a failure whenever a problem is detected.

To enable 24x7 Checks in the Windows Agent:

  1. Tick the Activate the 24x7 Checks box
  2. Use the Frequency drop-down to select the 24x7 Check run cycle
  3. Click Configure checks to amend the Check settings
  4. Click OK once to return to the 24x7 Checks dialog
  5. Choose Next to progress to the next stage in the installation wizard.

24x7 Check Frequency

Server

Workstation

24x7 Frequency (Minutes)

5 | 15 | 30 | 60 | 120

From Windows Agent 10

5 | 15 | 30 | 60 | 120

From Windows Agent 10

5 | 15

From Windows Agent 1

30 | 60

From Windows Agent 8

Windows Monitoring Agent 10 Frequency Notes

When selecting five or fifteen-minute monitoring for a Workstation running Agent 10 or later, the Agent will synchronize with the Dashboard every thirty minutes to upload results, retrieve Automated Task and feature deployment settings etc.

If using the five or fifteen minute frequencies, a comparison with its previous result is made every time a Check runs. Where a change is detected this is immediately reported back to the Dashboard (please note that only the results are uploaded and this does not trigger a full synchronization). If no change is detected, the Check results are uploaded during the next synchronization upload cycle.

Daily Safety Checks (DSC)

Designed to monitor scheduled tasks, backups, antivirus updates etc.

  1. To enable Daily Safety Checks
  2. Tick the Activate the Daily Safety Checks (DSC) box
  3. Use the Frequency drop-down to select the Check run hour
  4. Click Configure checks where changes are required
  5. Click OK to return to the Daily Safety Checks dialog
  6. Choose Next to progress to the next stage in the installation wizard

Daily Safety Checks run based on the local time of the computer the Agent is installed on.

Frequency Notes

Checks: to avoid false positives, please ensure the Daily Safety Checks run after the monitored tasks are complete.
Reports: to avoid any today's data not available type messages against Checks in the Server or Workstation Daily or Weekly Reports, we would suggest running the Daily Safety Checks before the Reports run time

Ensure the active tick box is enabled for the checks in the category to run. If this is not enabled, the Checks will not run.

The Check settings may be amended post-installation on the Dashboard via the Checks drop-down after selecting relevant check in the lower Checks pane (recommended) or in the Advanced Monitoring Agent

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