Remote Monitoring & Management Help

Configure Server Performance Monitoring Alert suppression

Monitoring the performance of a server or bandwidth used by a site is important. However, determining the most appropriate thresholds for each individual server or site is equally as important and a number of alerts can be generated in the meantime where an inappropriate threshold is exceeded. Not every failure is necessarily an immediate cause for concern. It may be that a single failure is not an issue, particularly if the server often performs resource intensive tasks such as system backups where there may be spikes of high system activity. However, consecutive failures may indicate a sustained bottleneck and require further investigation. In such circumstances, it is appropriate to configure Alert Suppression to set the number of consecutive failures before an alert is sent.

The number of consecutive failures before an alert is sent is configured in the Dashboard and this suppression may be applied globally across the client base as well as for each individual server.

Once the alert suppression is configured a failed check is represented on the Dashboard with a yellow tick.

When the number of consecutive failures exceeds the threshold figure, this will change to a red exclamation box and an alert email or SMS will be sent (as configured for that check).

If setting a Performance Monitoring Check to 'Do not fail check, report only' and the alert thresholds for that check are exceeded, the check will be shown with a yellow tick and will not open an outage or generate an email or SMS alert.

Configuring Alert Suppression across the client base

  1. Go to Settings > Alerts > Alert Policy
  2. Choose Server Alert Thresholds or Workstations Alert Thresholds
  3. Select the number of Consecutive Failures for the Performance Monitoring Checks or Bandwidth Monitoring Check from the drop-down.
  4. OK to apply

If you set a Performance Monitoring Check to Do not fail check, report only and the Alert thresholds for that Check are exceeded, the check is displayed with a yellow tick and will not open an outage or generate an email or SMS Alert.

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Configuring Alert Suppression for an individual device

Select the device in the north pane of the Dashboard

The Edit Server dialog is accessed in one of three ways:

  1. Double-click on the device or
    1. Go to Edit, Edit Device
    2. or

    3. Click on the Server drop-down and Edit Device
  2. Select Alert Policy
  3. Choose the number of Consecutive Failures for the Performance Monitoring Checks or Bandwidth Monitoring Check
  4. OK to apply

If you set a Performance Monitoring Check to Do not fail check, report only and the Alert thresholds for that Check are exceeded, the check is displayed with a yellow tick and will not open an outage or generate an email or SMS Alert.

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