Remote Monitoring & Management Help

Server - Alert Configuration

One of the core element of a monitoring system is the generation of notification when a problem is detected. With Remote Monitoring & Management you can not only configure alerting when a problem is reported (Check fails or server goes overdue) but also setup a subsequent recovery notification when the problem is resolved (Check passes).

The recovery notification is particularly useful when used with an email based ticketing system to close the ticket for the Check outage or to make any on-call technicians aware of the change to the Check status.

The system allows you full control over when these notifications are generated and their delivery method (email and/or SMS). You can configure Check Alerts at the Global or (as covered below) or Check level and decide on whether Servers generate an Alert when they fail to report in.

24x7 or Daily Safety Check - Device Level

  1. Click the Alert Columns button above the south pane
  2. Choose the Alert types to display
  3. In the Checks tab
  4. Tick the boxes against the target Check(s) that corresponds to the required Alert type (untick to disable alerting for a Check)
  5. Checks

    Alert Type

    Delivery

    Icon

    Condition

    Outage

    Email

    email_fail

    Check fails

    SMS

    sms_fail

    Recovery

    Email

    email_recovery_icon

    Check passes

    SMS

    sms_recovery

  6. Click Save Changes to apply
  7. Re-click the Alert Columns button and untick the Alert types to hide their columns

show_alerts_checks

24x7 or Daily Safety Check - Check Level (Add/Edit Check)

  1. Select the server in the north pane of the Dashboard
  2. Go to the Check tab
  3. Add Check

    1. Click Add Check
    2. Add 24x7 Check or Add DSC Check
    3. Choose the Check and configure thresholds
    4. Click Alert Settings
    5. Select the Outage Alerts and Recovery Alerts for the Check
    6. OK to save and apply

    Edit Check

    1. Right-click on the target Check (or from the Checks drop-down)
    2. Configure the Check
    3. Click Alert Settings
    4. Select the Outage Alerts and Recovery Alerts for the Check
    5. OK to save and apply

    check_alert

Single Alert on Daily Safety Check failure

Daily Safety Check failures on devices running Windows Monitoring Agent version 10 will only send a single notification (email or SMS) when the Check initial fails until the Check passes, rather than send a notification every time the Check fails.

Server Overdue

  1. Click the Columns button above the north pane
  2. Choose the Alert type to display
  3. In the Servers tab
  4. Tick the boxes against the target Server(s) that corresponds to the required Alert type (untick to disable alerting for a Server)
  5. Servers

    Alert Type

    Delivery

    Icon

    Condition

    Data Overdue

    Email

    email_fail

    Server goes overdue

    SMS

    sms_fail

    Where Data Overdue is configured, Data Received Alerts are automatically sent once the device is back online

  6. Click Save Changes to apply
  7. Re-click the Columns button and untick the Alert types to hide their columns

server_alert_column