Remote Monitoring & Management Help

Service Desk Integration Problem Reporting

Any problems experienced with the Service Desk integration, will result in a warning triangle icon in the top right of the Dashboard along with the number of errors. clip0347

When related to a check an error will also be displayed for the Service Desk in the Outages tab.

Clicking on the either the warning triangle or Service Desk Ticket error text will open the PSA Issues dialog listing the potential causes of the problem as well as suggested resolutions along with the links to the relevant section of Service Desk. This dialog supports multi-select in addition to Select All, allowing you to choose then RemoveOperation for those that have failed.

clip0348

Where the issue is related to a check, details of the Service Desk problem as well as resolution information along with links to section of the PSA in relation to the issue are also available in the Current Outages tab from the More Information section of the check.