Remote Monitoring & Management Help

Dashboard Service Desk Ticket Management

Service Desk Tickets are managed in the Dashboard under the Outages tab.

Select the required outage and from the Service Ticket Actions drop-down in the central information panel (or right-click on the outage) choose the desired action: Open, Close, Re-Open or Force Sync (with Service Desk).

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Where the selected action cannot be performed an informational message is displayed.

As such the following sections cover opening, closing, re-opening and forcing a synchronization between the two systems.