Navigation:  Integration > Service Desk - PSA Integration > MAX Service Desk >

Dashboard Service Desk Ticket Management

Previous pageReturn to chapter overviewNext page

 

Service Desk Tickets are managed in the Dashboard under the Outages tab.

 

Select the required outage and from the Service Ticket Actions drop-down in the central information panel (or right-click on the outage) choose the desired action: Open, Close, Re-Open or Force Sync (with Service Desk).

clip0340

Where the selected action cannot be performed an informational message is displayed.

As such the following sections cover opening, closing, re-opening and forcing a synchronisation between the two systems.