Remote Monitoring & Management Help

Logging into Service Desk

Service Desk Front-End

Once the required Staff and Client users are linked they can login to Service Desk via the URL created in the first step of the MAX Service Desk Integration to view their ticket status, queues etc.

Login Level

URL

Staff/Administrators

https://yourinstall.maxdesk.region/admin

Client

https://yourinstall.maxdesk.region/

Asia/Australia


Staff/Administrators

https://[yourinstall].maxdesk.net/admin

Client

https://[yourinstall].maxdesk.net/

Europe, France, France1, Germany, Ireland, Poland, United Kingdom


Staff/Administrators

https://[yourinstall].maxdesk.com/admin

Client

https://[yourinstall].maxdesk.com/

US


Staff/Administrators

https://[yourinstall].maxdesk.us/admin

Client

https://[yourinstall].maxdesk.us/

The Staff/Administrator front-end simply contains a login dialog whilst the Client front-end also contains a number of other options which are available to all, not just linked (active) users.

Submit New Ticket

Opens a submission form including the following fields:

Name, Email Address, Category, Priority, Subject, Details as well as the ability to Upload File.

Track Tickets

Requests the ticket information. This requires the tracking reference ID and viewing Ticket Key provided when originally opening the ticket.

View My Ticket

This option is only available when logged into Service Desk

Browse Articles

Search

Returns any articles added to Service Desk in the Knowledge Base section.

Examples of the Client and Staff Service Desk Front-End and Dashboard can be found in the next section and An Introduction to your Service Desk Installation contains information on Customizing the Front-End

The following sections cover functionality available from the Dashboard which can be used to Service Desk access simpler for both Clients - through the Windows System Tray Application - and Staff - through External Links

Custom Service Desk URL, there is the facility to setup and user you own custom URL to access Service Desk and this is configured in the ADMINISTRATION section, Administration, General Settings of MAX Service Desk.