Remote Monitoring & Management Help

Reset Password Now

Where a security situation arises, use Reset Password Now to prevent the user from logging into the Dashboard with their current password, without verifying their username and creating a new password.

  1. Log into the Dashboard under an account with Users permissions enabled (for example SuperUser)
  2. Go to Settings
  3. Users
  4. User Accounts
  5. Multi-select the target users (use Shift and left-click to choose a range of users or Control and left-click for specific users)
  6. From the User drop-down or right-click context menu
  7. Password Reset
  8. Reset Password Now
  9. Choose Reset Password or Cancel in the warning message
  10. Save and enter the password you have logged into the Dashboard under to confirm

An email is sent to the user to verify their username and setup their new password.

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